FAQs & Troubleshooting
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367 Results
- 51How can I prevent public access to certain features on my Brother machine?
- 52I cannot send and/or receive faxes using Voice Over Internet Protocol (VoIP).
- 53I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "error code=8" appears at the end of the configuration using Web Based Management, or "Server Time-out" error message appears on the LCD. What should I do?
- 54I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 55How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 56Can I print from DOS applications?
- 57What is the BRAdmin Professional software used for?
- 58What is the recommended paper?
- 59I'm using Macintosh. What is the PreScan option used for?
- 60I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 61Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 62Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 63I cannot find some option in the Printing preferences. (For Windows)
- 64I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 65Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 66Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 67Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 68Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 69Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 70The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 71I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 72Discover the MAC address of the Brother network card
- 73I can print but cannot scan via network. (For Windows)
- 74I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 75I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 76I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 77Can I transfer faxes to the PC when my machine has a mechanical problem?
- 78Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 79Printouts have toner scatter or toner stain.
- 80How do I clear the message "Jam Inside" from the LCD display?
- 81Coloured lines appear across the page.
- 82Colours are light or unclear on the whole page.
- 83I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 84When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 85The image is ghosted.
- 86Nothing is printed on the page or some colours are missing.
- 87Set up your Brother machine on a wireless network.
- 88Open "Scanners and Cameras" and Properties.
- 89Verify if the Brother machine has a dial tone
- 90How do I adjust the beeper volume on my Brother machine?
- 91When I print directly from the USB flash drive only an error page prints.
- 92What are supported file formats for the direct print feature?
- 93Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 94The keys on the control panel do not respond.
- 95I am experiencing problems sending a fax.
- 96The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 97I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 98Configure the Scan to Email Feature (Linux)
- 99I cannot send a fax using PC-FAX (Windows 10)
- 100I get a TS error when trying to print on a wireless network.