FAQs & Troubleshooting
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123 Results
- 51I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close.
- 52The white horizontal lines appears on the printed image from the PaperPort® software
- 53Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 54"MFC is Busy" or "Connection Fail" error message appears.
- 55When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine part of the image is black.
- 56I get a mirror image when I print from my Windows 2000/XP PC
- 57I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 58Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 59Open the Control Panel (For Windows)
- 60The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 61How to identify your Operating System (OS).
- 62Do I need a telephone line to send and receive faxes with my Brother machine?
- 63Change the printer driver settings (Windows / macOS)
- 64How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 65How do I clear a Machine Error 41, ME41 from the display?
- 66How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 67The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2).
- 68I downloaded the WHQL certified driver for Parallel. How do I install it on Windows XP
- 69Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 70I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 71What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 72Why doesn't the machine answer when receiving a call?
- 73While I'm scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY".
- 74What does "COMM.ERROR" on the LCD display mean?
- 75How can I print envelopes?
- 76Vertical streaks appear in my copies.
- 77Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 78Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 79Windows 7 Support Information
- 80Where can I download a driver for my machine?
- 81How do I scan a document from the Windows Vista™ Photo Gallery?
- 82Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 83How do I use my Outlook contacts with my Brother PC-Fax software?
- 84In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 85Scan a document using "Scanner and Camera Wizard" in Windows XP
- 86Scan a document from a Windows Vista application
- 87Scan a document from a Windows XP application
- 88The keys on the control panel do not respond.
- 89How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 90How do I know which receive mode to select?
- 91Uninstall the drivers. (Mac OS X 10.5)
- 92Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 93Where can I find the serial number for my unit?
- 94How do I clean the Scanner to improve the copy or fax quality?
- 95When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 96I'm using Mac OS X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 97How can I configure Windows® XP to send faxes?
- 98I can't uninstall "PaperPort" from the "START" menu in Windows® 2000.
- 99Cannot print after a Windows 10 update (June 2020)
- 100Install the built-in drivers (For Windows 8 and Windows 10)