FAQs & Troubleshooting
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247 Results
- 51I cannot print from my computer via USB.
- 52Change the printer driver settings (Windows / macOS)
- 53When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 54Scan multiple pages into one file instead of each scan being saved as a separate file.
- 55Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 56When I scan a document to a PDF file using ControlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 57When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 58How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 59When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 60How do I use my Outlook contacts with my Brother PC-Fax software?
- 61How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003 via USB?
- 62I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 63The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 64When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 65In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 66Scan a document from a Windows XP application
- 67When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 68What kind of Media Adapter can I use?
- 69When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 70Is there a way to view how much ink is remaining?
- 71I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 72Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 73Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 74How to scan a document from a Windows application?
- 75I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 76I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 77I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 78Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 79I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 80I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 81Send a fax using PC-FAX with LPD/LPRng (Linux)
- 82I want to print using CUPS while keeping SELinux enabled. (Linux)
- 83Windows 10 Support Information
- 84A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 85My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 86"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 87Verify if the Brother machine has a dial tone
- 88Where can I download a driver for my machine?
- 89I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 90How do I receive faxes when the Brother machine is in Manual Mode?
- 91I cannot pull the paper tray out of my machine. What can I do?
- 92Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 93I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 94PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 95When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 96What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 97Change the user interface of ControlCenter3
- 98Why is it necessary for my machine to go through regular cleaning cycles?
- 99Scan a document using "Scanner and Camera Wizard" in Windows XP
- 100Scan an image and insert it in a Windows XP application