FAQs & Troubleshooting
![]() |
Latest |
116 Results
- 5121/06/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5211/01/2023The printed label contains grey lines.
- 5311/01/2023I cannot use some functions in BRAdmin Professional 4.
- 5409/11/2022I cannot connect my machine to the wireless network.
- 5527/07/2022How to install Brother software on a computer not connected to the Internet
- 5612/05/2022Using the CommTool (for Windows)
- 5712/05/2022How to update the firmware
- 5812/05/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5910/02/2022BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 6010/02/2022The label wraps around the platen roller when using the cutter.
- 6110/02/2022How to adjust the cut position (For Windows)
- 6210/02/2022How to set the Direct Thermal or Thermal Transfer Print Methods
- 6309/12/2021How to clean the Platen Roller
- 6409/12/2021How do I clean / maintain my printer?
- 6514/10/2021I cannot print barcodes correctly using BarTender.
- 6615/04/2021How to transfer the print programs or templates using FBPL commands
- 6711/03/2021When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 6811/03/2021How can I connect the printer to my mobile device via Wi-Fi® ?
- 6911/03/2021Printed barcodes cannot be read.
- 7011/03/2021How do I reset Wi-Fi® setting?
- 7111/03/2021I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 7211/03/2021How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 7312/02/2021Enable or disable Bluetooth Low Energy (BLE)
- 7412/02/2021How to install the Windows driver via Bluetooth®
- 7525/11/2020Unnecessary data such as ASCII data are printed.
- 7623/09/2020How to update firmware to all printers on the same subnet at the same time
- 7726/08/2020The printer does not start printing immediately
- 7805/08/2020Update the Bluetooth® / Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 7904/06/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 8010/03/2020How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool)
- 8110/03/2020How to get Bluetooth MAC Address with the CommTool
- 8210/03/2020How to get an alert log file using the BPM (Brother Printer Management Tool)
- 8325/02/2020How to install the Windows driver via Wi-Fi® / wired network
- 8425/02/2020How to reset the printer settings by directly operating the printer
- 8525/02/2020How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 8625/02/2020How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 8725/02/2020How to execute the printer configuration (Self-test) to debug
- 8825/02/2020When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 8925/02/2020I cannot install the Windows driver.
- 9025/02/2020Can I use a 38.1 mm (1.5") paper core?
- 9125/02/2020The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 9225/02/2020Printing is not possible.
- 9325/02/2020How to clean the Print Head
- 9425/02/2020Printing the printer configuration (Self-test)
- 9525/02/2020How to install the External Roll Holder (Optional)
- 9625/02/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 9725/02/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 9825/02/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err. / Ribbon End Err".
- 9910/01/2020How to adjust the print position with the BPM (Brother Printer Management Tool)
- 10012/12/2019Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows