FAQs & Troubleshooting
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Latest |
145 Results
- 5125/10/2018White streaks or lines appears down the page.
- 5225/10/2018Vertical black lines or streaks appear on the printout.
- 5319/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5401/08/2018I cannot print from my computer via network. (For Windows)
- 5510/07/2018Windows 7 Support Information
- 5625/05/2018What can happen if the wrong paper is used in your machine.
- 5701/11/2017I cannot print from my computer via network (for Macintosh).
- 5828/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 5922/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6026/02/2016Printouts have toner specks.
- 6126/02/2016Lines appears across the page.
- 6226/02/2016How do I replace the OPC belt cartridge?
- 6309/02/2016How do I clear paper jams?
- 6416/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6516/11/2015I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 6613/10/2015I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat® / Adobe® Reader®.
- 6713/10/2015I cannot use the "Modules Update" button on Web BRAdmin.
- 6813/10/2015I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 6924/09/2015How do I install the optional Duplex Unit?
- 7024/09/2015I'm using my Brother machine in a Windows XP / Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 7124/09/2015How do I change the print server password?
- 7224/09/2015Can I buy any MICR toner?
- 7324/09/2015Nothing is printed on the page or some colours are missing.
- 7409/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 7509/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7609/06/2015The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7730/09/2014Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7826/09/2014How do I repack the printer?
- 7919/09/2014What is the recommended paper?
- 8017/09/2014How do I change the length of time the printer will wait until it goes into Power Save mode?
- 8116/09/2014Printouts have wrinkles or creases.
- 8216/09/2014Printouts are faint.
- 8316/09/2014The image is ghosted.
- 8416/09/2014White spots appear.
- 8502/09/2014What is the life of the consumables?
- 8602/09/2014What is Network Shared printing?
- 8705/06/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 8830/01/2014How can I clean the inside of the printer?
- 8930/01/2014"JAM E" error appears on the LCD.
- 9030/01/2014"JAM D" error appears on the LCD.
- 9130/01/2014"JAM C" error appears on the LCD.
- 9230/01/2014"JAM A1"/"JAM A2" error appears on the LCD.
- 9330/01/2014How do I correct blank pages?
- 9430/01/2014How do I install the Optional Lower Tray Unit?
- 9530/01/2014How do I install additional memory?
- 9630/01/2014How do I replace the fusing unit?
- 9727/11/2013I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax" or "Print & Scan", but I cannot print.
- 9811/09/2012A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 9914/06/2012Replace the toner cartridge.
- 10016/03/2012Can I print from or scan to an Android™ Smartphone?