FAQs & Troubleshooting
![]() |
Popular |
145 Results
- 51Print command (cupswrapper). (Linux)
- 52All print jobs are aborted and nothing is printed. (Linux)
- 53I am unable to print from a client PC to a printer on a print server. (Linux)
- 54When printing with monochrome laser printer, the print position shifts. (Linux)
- 55I cannot save a file downloaded from the Brother support website (For Windows)
- 56Download a file from the "Downloads" section and save it to Windows 8 computer.
- 57Install the built-in drivers (For Windows 8 and Windows 10)
- 58The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 59I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 60I cannot print from my computer via USB.
- 61Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 62How do I clear error Stacker Full?
- 63How do I install the optional Duplex Unit?
- 64How do I replace the OPC belt cartridge?
- 65How do I replace the waste toner pack?
- 66What kind of paper can I use?
- 67The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 68I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 69What is UPnP and SSDP?
- 70Lines appears across the page.
- 71White lines appear across the page.
- 72"JAM E" error appears on the LCD.
- 73"JAM A1"/"JAM A2" error appears on the LCD.
- 74Printouts are faint.
- 75What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 76How do I change the language on the control panel?
- 77How do I factory reset the Network Interface Card (NIC)?
- 78I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver on my Windows® PC?
- 79How do I uninstall the Windows printer driver
- 80Dirty spots are printed on my page
- 81Nothing is printed on the page or some colours are missing.
- 82I cannot install the driver when using the Driver Install Tool. (Linux)
- 83The downloaded driver's name is different from my machine's name. (Linux)
- 84I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 85Pre-Required Procedures (Linux)
- 86Windows 10 Support Information
- 87What is the difference between the toner cartridge and the drum unit?
- 88When I print a document as a booklet from Microsoft Office 2003 or later, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 89I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 90Windows 7 Support Information
- 91In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 92I cannot use the "Modules Update" button on Web BRAdmin.
- 93I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 94Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 95When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 96White streaks or lines appears down the page.
- 97I'm using my Brother machine in a Windows XP / Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 98What is APIPA?
- 99I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 100I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax" or "Print & Scan", but I cannot print.