FAQs & Troubleshooting
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Latest |
201 Results
- 5130/10/2018ERROR XX <-> SERVICE CALL
- 5225/10/2018White lines appear down the page.
- 5325/10/2018Vertical black lines appear on the printout.
- 5419/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5501/08/2018I cannot print from my computer via network. (For Windows)
- 5610/07/2018Windows 7 Support Information
- 5725/05/2018What can happen if the wrong paper is used in your machine.
- 5801/11/2017I cannot print from my computer via network (for Macintosh).
- 5928/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 6022/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6126/02/2016The printed letters are slanted, positioned incorrectly.
- 6226/02/2016Printouts have toner specks.
- 6309/02/2016How do I replace the PF KIT?
- 6409/02/2016How do I replace the LASER KIT?
- 6509/02/2016How do I replace the FUSER KIT?
- 6609/02/2016COVER OPEN
- 6709/02/2016IGNORE DATA
- 6809/02/2016What do the LCD messages on the display of the control panel mean?
- 6909/02/2016The print speed slows down.
- 7009/02/2016Where do I find a Parallel or USB interface cable?
- 7109/02/2016Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 7209/02/2016Print on both sides of the paper(2-sided/Duplex Printing).
- 7316/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 7416/11/2015I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 7513/10/2015I cannot use the "Modules Update" button on Web BRAdmin.
- 7613/10/2015The printer prints unexpectedly or it prints garbage.
- 7713/10/2015In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 7813/10/2015Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 7913/10/2015I'm using Mac OS 8.6-9.2. How can I uninstall the drivers?
- 8024/09/2015I'm using my Brother machine in a Windows XP / Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 8124/09/2015I'm using Mac OS X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 8224/09/2015How do I change the print server password?
- 8324/09/2015Can I buy any MICR toner?
- 8409/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 8509/06/2015I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8609/06/2015The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8701/10/2014What is Optional Font Package (BS-3000)?
- 8830/09/2014When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8930/09/2014When trying to print from Mac OS X the print queue is stopped.
- 9030/09/2014TONER LOW
- 9130/09/2014Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9230/09/2014Replace the drum unit.
- 9326/09/2014How to use the Network Printer Driver Wizard Software
- 9426/09/2014How to use the Driver Deployment Wizard software
- 9526/09/2014What kind of barcodes can I print?
- 9625/09/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 9725/09/2014How do I replace the Feed Roller (Paper Feeding kit)?
- 9819/09/2014The printer cannot print full pages of a document. An error message PRINT OVERRUN appears.
- 9919/09/2014An error message "MEMORY FULL" appears on the printer LCD.
- 10017/09/2014Printouts have a curl or wave.