FAQs & Troubleshooting
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144 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51Can I use non-Brother or third party supplies with the Brother machine?
- 52Ghosting images
- 53Configure and use the Scan Key Tool (Linux)
- 54My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 55When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I cannot select anything except "scan to FTP". (Linux)
- 56To install the printer driver easily using a tool. (Linux)
- 57Control Printer Driver settings (only available for Windows)
- 58Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 59I cannot scan via network.
- 60I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 61When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 62I cannot print full-page photos or images using Email Print.
- 63I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 64I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 65Large characters are printed incorrectly. (Linux)
- 66I cannot print using my Brother machine on a wired network (Windows / macOS)
- 67Wrong Toner or Wrong Toner Cartridge
- 68Update the Driver or Firmware for your Brother machine
- 69(Video) Document is Jammed under the Document Cover
- 70(Video) Document is Jammed in the Top of the ADF Unit
- 71Open the Status Monitor (Windows)
- 72Open the Control Panel (For Windows)
- 73I cannot print from my computer via USB.
- 74The printer status is Offline or Paused.
- 75Size Error DX or Size Error 2-sided
- 76When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 77What is the recommended paper?
- 78How to scan a document from a Windows application?
- 79How to scan a document from a Windows application?
- 80A security warning appears when accessing Web Based Management via HTTPS.
- 81The downloaded driver's name is different from my machine's name. (Linux)
- 82Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 83The driver installation finished successfully but I cannot print. (Linux)
- 84Firewall port requirements of the Scan Key Tool (Linux)
- 85Check the firmware version.
- 86Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 87How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 88I get a TS error when trying to print on a wireless network.
- 89Set up your Brother machine on a wireless network (Windows/macOS)
- 90After the chosen tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 91Cannot Print ##
- 92Manual Feed
- 93Poor fixing
- 94Drum !
- 95Out of Memory
- 96When I print images, the quality is not good (Linux)
- 97I installed scan-key-tool, but it does not work. (Linux)
- 98I am unable to print from a client PC to a printer on a print server. (Linux)
- 99Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 100Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network