FAQs & Troubleshooting
![]() |
Latest |
308 Results
- 5115/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5215/06/2022When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 5312/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5412/05/2022Uninstall the Brother Software and Drivers (Windows)
- 5512/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5614/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 5714/04/2022Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 5814/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 5928/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 6028/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6128/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 6217/01/2022I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 6317/01/2022I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 6411/11/2021Open the Control Panel (For Windows)
- 6514/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 6615/04/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6711/03/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6811/02/2021Adjust colour settings by using the custom setting in the printer driver
- 6911/02/2021I print mainly black and white documents. How can I stop the life of my colour toner cartridges from decreasing when I print?
- 7011/02/2021Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 7116/11/2020Install PaperPort™ 12SE onto Windows 10.
- 7205/08/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 7327/07/2020Cannot print after a Windows 10 update (June 2020)
- 7409/07/2020Scan using XSane or GIMP (Linux)
- 7509/07/2020Important points for specifying the scan area (Linux)
- 7609/07/2020What driver package format is supported by my Linux distribution?
- 7709/07/2020Adjust the Brother machine's Sleep Time setting
- 7801/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 7902/06/2020Firewall port requirements of the Scan Key Tool (Linux)
- 8008/04/2020I installed scan-key-tool, but it does not work. (Linux)
- 8108/04/2020Delete a network scanner entry. (Linux)
- 8208/01/2020When I print images, the quality is not good (Linux)
- 8309/12/2019Where can I download Brother iPrint&Scan application for Mac?
- 8404/12/2019The downloaded driver's name is different from my machine's name. (Linux)
- 8504/12/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 8628/11/2019Print command (LPR) (Linux)
- 8728/11/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 8801/11/2019Can I print from and scan to iPhone, iPod Touch and iPad?
- 8931/10/2019Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 9031/10/2019Scan from the Brother iPrint&Scan application using Windows Phone.
- 9131/10/2019Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9230/10/2019Large characters are printed incorrectly. (Linux)
- 9330/10/2019The driver installation finished successfully but I cannot print. (Linux)
- 9429/10/2019To install the printer driver easily using a tool. (Linux)
- 9516/10/2019I try to configure "Common Name" using the IP address but cannot access the Print Server in Safari with SSL after I created a CSR or a Self-signed Certificate (macOS)
- 9602/07/2019Poor fixing
- 9702/07/2019Reset the network settings to the factory default
- 9813/06/2019Uninstall printer drivers (Linux)
- 9907/06/2019Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 10004/06/2019Scanned documents are black when I view them in Brother Image Viewer (Android™)