FAQs & Troubleshooting
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269 Results
- 51Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 52What can happen if the wrong paper is used in your machine.
- 53Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 54Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 55"MFC is Busy" or "Connection Fail" error message appears.
- 56I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 57I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 58I cannot save a file downloaded from the Brother support website (For Windows)
- 59Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 60I cannot find some option in the Printing preferences. (For Windows)
- 61Download a file from the "Downloads" section and save it to Windows 8 computer.
- 62Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 63The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 64The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 65Can I use AirPrint with my Brother machine?
- 66Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 67Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 68The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 69Locate files scanned with ControlCenter3 (For Windows)
- 70I cannot scan via USB. (Mac OS X)
- 71I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 72I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 73When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 74Printouts are curled or wavy.
- 75Drum Error (Drum!)
- 76"System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". appears when scanning to OCR from ScanSoft™ PaperPort™ 11SE, using Windows XP Service Pack 2 (SP2).
- 77Uninstall the drivers. (Mac OS X 10.5)
- 78Jam Rear
- 79When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 80I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 81Configure the Scan to Email Feature (Linux)
- 82Large characters are printed incorrectly. (Linux)
- 83Install PaperPort™ 12SE / 14SE onto Windows 10.
- 84"Offline" appears on the Status Monitor.
- 85I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 86How can I create or view an XML Paper Specification document?
- 87Replace Drum
- 88Cannot print after a Windows 10 update (June 2020)
- 89Protect your Brother machine against unauthorised access over the network
- 90Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 91Scan from the Brother iPrint&Scan application using Windows Phone.
- 92What is Brother iPrint&Scan?
- 93I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 94I can print but cannot scan via network. (For Mac)
- 95The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 96I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 97I am using Windows XP and I cannot scan with the USB cable.
- 98I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 99In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 100Scan a document in Mac OS X 10.7.