FAQs & Troubleshooting
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239 Results
- 51Configure and use the Scan Key Tool (Linux)
- 52Important points for specifying the scan area (Linux)
- 53Install the built-in drivers (For Windows 8 and Windows 10)
- 54Scan and save a document in PDF format (Scan to File)
- 55When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is greyed out, using Windows® XP/XP Professional x64 Edition.
- 56How can I clear the "Scanner Locked" error message?
- 57Change Drum Soon
- 58Configure the Scan to Email Feature (Linux)
- 59Command List of brscan. (Linux)
- 60Protect your Brother machine against unauthorised access over the network
- 61Delete print jobs from the print queue.
- 62I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 63The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 64The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 65How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 66What is the recommended paper specification for use on my machine?
- 67How do I clean white or black spots on printed documents?
- 68"Paper Jam Tray" error appears on the LCD. What should I do?
- 69Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 70"Unable to..." message appearing on the LCD. What does it mean and how do I clear it?
- 71When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 72The white horizontal lines appears on the printed image from the PaperPort® software
- 73What can happen if the wrong paper is used in your machine.
- 74I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 75Replace the toner cartridge
- 76What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 77Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 78Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 79Cannot print after a Windows 10 update (June 2020)
- 80I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 81I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 82The printer status is Offline or Paused.
- 83"No response" error message appears, when updating the firmware.
- 84I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 85When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 86When printing multiple copies of a Microsoft® Excel file, the print speed is very slow.
- 87My Brother machine misfeeds paper.
- 88When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 89How do I Print on thick paper or transparencies.
- 90When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 91The keys on the control panel do not respond.
- 92The link icon for Outlook Express is not displayed in PaperPort®.
- 93Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 94Uninstall the drivers. (Mac OS X 10.5)
- 95"MFC is Busy" or "Connection Fail" error message appears.
- 96The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 97The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 98What is the BRAdmin Professional software used for?
- 99I'm using Windows . How can I uninstall the drivers?
- 100What are the settings in the Scanner window used for on an Apple Mac?