FAQs & Troubleshooting
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111 Results
- 5124/12/2019Access Web Based Management
- 5209/12/2019Where can I download Brother iPrint&Scan application for Mac?
- 5301/11/2019Can I print from and scan to iPhone, iPod Touch and iPad?
- 5415/10/2019Install PaperPort™ 12SE / 14SE (Windows)
- 5501/10/2019Install BRAdmin Professional 3
- 5604/06/2019Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 5722/05/2019If you want to check that your Network Devices are working correctly
- 5822/05/2019Your Scanner cannot be detected on the Network during Installation
- 5922/05/2019If you cannot complete the Wireless Network Setup Configuration
- 6022/05/2019Wireless LAN Error Codes
- 6122/05/2019Your Brother Machine Cannot Scan over the Network
- 6222/05/2019Important points you need to confirm before configuring your Brother machine for a wireless network.
- 6329/03/2019I cannot scan to network using my Brother machine's control panel or the SCAN key on Mac (10.7 or later)
- 6408/03/2019What is Brother iPrint&Scan?
- 6523/01/2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 6621/11/2018The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 6709/11/2018Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6807/08/2018Check the Network Name (SSID) that your machine is connected to.
- 6922/05/2018I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 7006/03/2018"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 7129/01/2018I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires authentication for the SMTP server, I am not able to use this function anymore.
- 7223/10/2017Enable or disable the Brother machine's USB interface.
- 7312/09/2017Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 7410/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7506/02/2017Some error messages (i.e. ".NET Framework Initialization Error") appear on my PC (Windows XP), when I install the driver.
- 7604/11/2016The "Scan to PC" LED indication is on or a kind of zebra stripe appears on the machine's display when the machine is turned on.
- 7726/09/2016Setting up the Web icon (Brother Web Connect) function.
- 7801/08/2016Reset the Scheduled maintenance counter
- 7910/02/2016The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).
- 8010/02/2016I cannot import the Address Book data exported from other machines by using "Web Based Management" or "Remote Setup Software" to my machine's address book.
- 8121/01/2016Can I print from or scan to Android™ Smartphone?
- 8221/01/2016The scan result of thick documents is enlarged or the lower part is cut off.
- 8321/01/2016Card Jam
- 8421/01/2016My scanned image is missing.
- 8521/01/2016The LCD displays an error code when I use the Web icon (Brother Web Connect).
- 8621/01/2016Document Jam
- 8709/12/2015Clean the roller
- 8809/12/2015Load Documents
- 8909/12/2015Scan and save documents to Android™ mobile devices using my Brother machine.
- 9009/12/2015Clean the scanner
- 9109/12/2015Configuring frequently-used scan settings on your Brother machine.
- 9209/12/2015Replace Pick up roller
- 9309/12/2015Replace Reverse Roller
- 9409/12/2015Scan error due to length, reduce length
- 9509/12/2015When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 9609/12/2015Paper suitable for scanning
- 9709/12/2015"Multifeed detection" or "Multifeed Detection Error"
- 9809/12/2015On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 9909/12/2015What is Brother Web Connect?
- 10016/06/2015Changing scan settings in ControlCenter.