FAQs & Troubleshooting
Latest |
95 Results
- 5124/09/2019Enable the Brother machine's network interface.
- 5204/06/2019Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 5322/05/2019If you want to check that your Network Devices are working correctly
- 5422/05/2019Your Scanner cannot be detected on the Network during Installation
- 5522/05/2019Your Brother Machine Cannot Scan over the Network
- 5629/03/2019I cannot scan to network using my Brother machine's control panel or the SCAN key on Mac (10.7 or later)
- 5711/03/2019Service Call
- 5808/03/2019What is Brother iPrint&Scan?
- 5923/01/2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 6021/11/2018The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 6109/11/2018Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6208/06/2018My Brother machine could not be found over the network when I installed drivers on my computer.
- 6322/05/2018I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 6406/03/2018"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 6523/10/2017Enable or disable the Brother machine's USB interface.
- 6612/09/2017Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 6710/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6806/02/2017Some error messages (i.e. ".NET Framework Initialization Error") appear on my PC (Windows XP), when I install the driver.
- 6904/11/2016The "Scan to PC" LED indication is on or a kind of zebra stripe appears on the machine's display when the machine is turned on.
- 7001/08/2016Reset the Scheduled maintenance counter
- 7110/05/2016What do the LED indications mean?
- 7221/01/2016Can I print from or scan to Android™ Smartphone?
- 7321/01/2016The scan result of thick documents is enlarged or the lower part is cut off.
- 7421/01/2016Card Jam
- 7521/01/2016My scanned image is missing.
- 7621/01/2016Document Jam
- 7709/12/2015Clean the roller
- 7809/12/2015Load Documents
- 7909/12/2015Scan and save documents to Android™ mobile devices using my Brother machine.
- 8009/12/2015Clean the scanner
- 8109/12/2015Scan error due to length, reduce length
- 8209/12/2015When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 8309/12/2015Paper suitable for scanning
- 8409/12/2015"Multifeed detection" or "Multifeed Detection Error"
- 8509/12/2015On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 8609/12/2015Scan Unable
- 8709/12/2015Discover the MAC address of the Brother network card.
- 8816/11/2015Reset the network settings to the factory default.
- 8916/06/2015Changing scan settings in ControlCenter.
- 9030/09/2014When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 9130/09/2014Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9229/11/2013I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 9310/09/2012The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 9410/09/2012Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 9517/02/2012Unusable Device