FAQs & Troubleshooting
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106 Results
- 1What maintenance should be performed?
- 2P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4Replacing the tape cassette
- 5How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 10How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 11P-touch Editor crashes when I open it on my Mac.
- 12Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 13How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 14Where can I find my Brother printer's serial number?
- 15How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 16The tape, fabric ribbon or ink ribbon ran out during printing.
- 17The tape or fabric ribbon is jammed./ The tape or fabric ribbon is incorrectly wound.
- 18Install BRAdmin Professional 3
- 19I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 20The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 21Replacing the paper core holder
- 22How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 23How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 24How do I uninstall the printer driver?
- 25Printing is not possible. (USB connection)
- 26How do I set the IP address? (for advanced users and administrators)
- 27How do I update P-touch Editor?
- 28How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 29I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 30How to open the Devices and Printers window
- 31The machine is not found on the network during installation.
- 32I want to cancel the current print job.
- 33I want to reset the machine.
- 34The tape or fabric ribbon is not fed correctly.
- 35Replacing the ink ribbon cassette
- 36How do I update the firmware?
- 37I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 38The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 39I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 40How to delete the registry information and files related to the printer driver
- 41What is the Label List? (P-touch Editor 5.x for Windows)
- 42The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 43The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 44When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 45How do I print using P-touch Editor? (Video instruction)
- 46Setting up the machine
- 47What is P-touch Update Software?
- 48What is the default User ID and Password for BRAdmin Light or Professional?
- 49My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 50How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)