FAQs & Troubleshooting
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110 Results
- 1What maintenance should be performed?
- 2Replacing the tape cassette
- 3Replacing the ink ribbon cassette
- 4P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 5How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 6Printing is not possible. (USB connection)
- 7The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 8Replacing the paper core holder
- 9Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 10(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 11How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 12(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 13When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 14(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 15The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 16Where can I find my Brother printer's serial number?
- 17My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 18The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 19How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 20The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 21The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 22A data transmission error appears on your computer.
- 23The indicators show that a system error has occurred.
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25How do I uninstall the printer driver?
- 26What is the default User ID and Password for BRAdmin Light or Professional?
- 27What is the Label List? (P-touch Editor 5.x for Windows)
- 28I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 29I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 30How do I update P-touch Editor?
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 33The tape or fabric ribbon is jammed./ The tape or fabric ribbon is incorrectly wound.
- 34What are consumables to be purchased separately?
- 35The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 36I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 37(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38How do I print using P-touch Editor? (Video instruction)
- 39I want to cancel the current print job.
- 40Printing has stopped.
- 41The tape or fabric ribbon is not fed correctly.
- 42How to delete the registry information and files related to the printer driver
- 43P-touch Editor crashes when I open it on my Mac.
- 44The indicators show that the machine is in boot mode (operating system error).
- 45The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 46How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 47How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 48(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 49How to open the Devices and Printers window
- 50The machine is not found on the network during installation.