FAQs & Troubleshooting
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167 Results
- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 4How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 5How do I insert/change the paper or label roll?
- 6I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7What iOS mobile application can I use?
- 8How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 9My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 10Creating a label with OpenOffice (Linux®)
- 11How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 12I cannot print after updating the firmware or font data.
- 13I cannot connect my printer to a Windows 11 computer via USB.
- 14When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 15The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 16What Android™ mobile application can I use?
- 17The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 18How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 19Will my printer automatically turn itself off?
- 20My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 21Printing is not possible. (USB connection)
- 22I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 23The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 24When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 25Where can I find my Brother printer's serial number?
- 26How to connect to an AC power outlet (Optional)
- 27How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 28How to open the Devices and Printers window
- 29This printer is not detected when establishing a Bluetooth® connection.
- 30What is the JPEG printing and how can I use it?
- 31How do I clean my machine?
- 32How to identify your Operating System (OS) for Windows or Mac
- 33Using Web Based Management
- 34I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux®)
- 35Print free-length labels with the set length (Linux®)
- 36Uninstalling the printer drivers (Linux®)
- 37Adding a custom media size for continuous roll (Linux®)
- 38The printed label length is not as expected.
- 39Using the Printer Setting Tool (for Windows)
- 40How do I connect the printer to my computer via Wi-Fi® using an access point?
- 41The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 42Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 43The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 44How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 45I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 46How do I transfer label templates with P-touch Transfer Express?
- 47How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 48Why doesn't my printer turn on when the Power button is pressed?
- 49How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 50Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)