FAQs & Troubleshooting
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167 Results
- 1How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 2When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 3The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 8The LED indicator or the LCD is not lit.
- 9How do I insert/change the paper or label roll?
- 10How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12How do I transfer label or slip templates?
- 13How do I reset Wi-Fi® setting?
- 14How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 15Uninstalling the printer drivers (Linux®)
- 16When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 17Will my printer automatically turn itself off?
- 18How to use the Roll Holder Locks (Optional)
- 19What Android™ mobile application can I use?
- 20How to connect to a DC power socket (Optional)
- 21How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 22Printing is not possible. (USB connection)
- 23Use Remote Update to download files to your printer from an FTP server
- 24I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 25Print free-length labels with the set length (Linux®)
- 26Creating a label with OpenOffice (Linux®)
- 27What methods can I use to configure wireless settings?
- 28I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31What iOS mobile application can I use?
- 32How to charge the rechargeable Li-ion battery
- 33How to install the rechargeable Li-ion battery
- 34How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 35Creating a label with GIMP (Linux®)
- 36This printer is not detected when establishing a Bluetooth® connection.
- 37How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 38I cannot print after updating the firmware or font data.
- 39The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 40The paper settings specified from the server computer are not reflected on the client computer.
- 41How to connect to an AC power outlet (Optional)
- 42Adding a custom media size for continuous roll (Linux®)
- 43What is the JPEG printing and how can I use it?
- 44Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 45I cannot connect my printer to a Windows 11 computer via USB.
- 46I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 47Some of the print options in OpenOffice do not work. (Linux®)
- 48How to open the Devices and Printers window
- 49Using the Printer Setting Tool (for Windows)
- 50The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
