FAQs & Troubleshooting
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158 Results
- 1This printer is not detected when establishing a Bluetooth® connection.
- 2What iOS mobile application can I use?
- 3When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 4(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5Will my printer automatically turn itself off?
- 6I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7The LED indicator or the LCD is not lit.
- 8How to charge the rechargeable Li-ion battery
- 9How to install the rechargeable Li-ion battery
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11The paper settings specified from the server computer are not reflected on the client computer.
- 12How do I insert/change the paper or label roll?
- 13How to identify your Operating System (OS) for Windows or Mac
- 14How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 15Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 16(Video) What is the JPEG printing and how can I use it?
- 17How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 18When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 19(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 20What Android™ mobile application can I use?
- 21How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 22How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 23How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 24P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 25How to connect to a DC power socket (Optional)
- 26How to connect to an AC power outlet (Optional)
- 27My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 28Printing is not possible. (USB connection)
- 29I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 30How to attach the belt clip
- 31(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 32What kinds of software are available for this printer?
- 33How to identify the printer's firmware version
- 34I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 35How do I transfer label or slip templates?
- 36When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 37I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 38Installing the LPR driver and CUPS wrapper driver (Linux®)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Using the Communication Settings (for Windows)
- 41What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 42(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 43How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 44How do I uninstall the printer driver?
- 45The print quality is poor.
- 46(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 47(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 48Where can I find my Brother printer's serial number?
- 49Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 50Creating a label with GIMP (Linux®)