FAQs & Troubleshooting
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158 Results
- 1This printer is not detected when establishing a Bluetooth® connection.
- 2What iOS mobile application can I use?
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4How to identify your Operating System (OS) for Windows or Mac
- 5How to open the Devices and Printers window
- 6How do I transfer label or slip templates?
- 7When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 8How to install the rechargeable Li-ion battery
- 9The LED indicator or the LCD is not lit.
- 10When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 11How to use the Paper Size Setup (for Windows)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13What Android™ mobile application can I use?
- 14"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 15The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 16Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 17The print quality is poor.
- 18My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 19How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 20Installing the LPR driver and CUPS wrapper driver (Linux®)
- 21The printed label length is not as expected.
- 22Using the Printer Setting Tool (for Windows)
- 23I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 24The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 25How do I uninstall the printer driver?
- 26How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 27(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 28How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 29(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 30How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 31Why doesn't my printer turn on when the Power button is pressed?
- 32(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 33How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 34When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 35I cannot print from RedHat or CentOS. (Linux®)
- 36Where can I find my Brother printer's serial number?
- 37How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 38The paper settings specified from the server computer are not reflected on the client computer.
- 39How to connect to a DC power socket (Optional)
- 40How do I transfer label templates with P-touch Transfer Express?
- 41How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 42How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 43How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 44(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 45Printing is not possible. (USB connection)
- 46I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 47My printer has suddenly stopped printing.
- 48I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 49I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 50I cannot save the edited text file. (Linux®)