FAQs & Troubleshooting
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132 Results
- 1How to charge the rechargeable Li-ion battery
- 2How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 3I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 4A communication error occurs when printing via serial cable (RS-232C).
- 5Wi-Fi® indicator is lit in blue but the printer cannot communicate with other devices via Wi-Fi.
- 6How do I connect RJ printer to my computer?
- 7Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 9Where can I find my Brother printer's serial number?
- 10How do I transfer label or slip templates?
- 11What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 12The paper settings specified from the server computer are not reflected on the client computer.
- 13How to connect to a DC power outlet (Optional)
- 14How can I install the printer driver only? (for Windows)
- 15"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 20The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 21The print quality is poor, and the image is too light or dark.
- 22How do I install the Software for wireless network environment using the installer CD-ROM and temporarily using a USB cable?
- 23How do I install the software using a USB cable? (for Windows)
- 24My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 25How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 26(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 27I have an occasional printing problem.
- 28I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 29The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 30The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 31How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 32What iOS mobile application can I use?
- 33P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 34How do I transfer label templates with P-touch Transfer Express?
- 35How to connect to an AC power outlet (Optional)
- 36Printing is not possible. (USB connection)
- 37Suddenly my print server stopped printing.
- 38How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 39The driver downloaded from the website cannot be installed.
- 40How to install Brother software on a computer not connected to the Internet
- 41What Android™ mobile application can I use?
- 42I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 43How to install the rechargeable Li-ion Battery (Optional)
- 44How do I reset network setting?
- 45How to delete the registry information and files related to the printer driver
- 46How do I clean my machine?
- 47How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 48How to identify your Operating System (OS) for Windows or Mac
- 49Will my printer automatically turn itself off?
- 50The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)