FAQs & Troubleshooting
Popular |
132 Results
- 1How to charge the rechargeable Li-ion battery
- 2Wi-Fi® indicator is lit in blue but the printer cannot communicate with other devices via Wi-Fi.
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4The print quality is poor, and the image is too light or dark.
- 5How do I connect RJ printer to my computer?
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7How to connect to a DC power outlet (Optional)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11A communication error occurs when printing via serial cable (RS-232C).
- 12How can I install the printer driver only? (for Windows)
- 13The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 14How do I transfer label or slip templates?
- 15How to install the rechargeable Li-ion Battery (Optional)
- 16Will my printer automatically turn itself off?
- 17I have an occasional printing problem.
- 18How do I install the software using a USB cable? (for Windows)
- 19How do I switch to and use the mass storage mode?
- 20I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 21How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 22I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 23How to install Brother software on a computer not connected to the Internet
- 24How to open the Devices and Printers window
- 25When I print a long label or many labels continuously, printing suddenly stops.
- 26How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 27When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 28What Android™ mobile application can I use?
- 29How do I transfer label templates with P-touch Transfer Express?
- 30How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 31I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 32How to identify the printer's firmware version
- 33The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 34I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 35(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 36The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 37How to use the Numbering function (P-touch Editor 5.x for Windows)
- 38Where can I find my Brother printer's serial number?
- 39I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 40The printer automatically turns off when not used for a while.
- 41The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 42(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 43Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 44Which interface cable can I use?
- 45How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 46Suddenly my print server stopped printing.
- 47(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 48P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 49The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 50How do I disable broadcasting the printer to AirPrint-compatible devices?