FAQs & Troubleshooting
Latest |
108 Results
- 5127/07/2021How do I transfer templates or other data from the computer to the printer?
- 5213/01/2021Can I directly operate my printer from a self-developed application software and print a label?
- 5327/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 5426/11/2020The print quality is poor, and the image is too light or dark.
- 5526/11/2020How do I connect RJ printer to my computer?
- 5626/11/2020What do the indicator lights mean?
- 5725/11/2020How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 5825/11/2020Share your printer in Windows 7 in a network-shared environment.
- 5924/11/2020How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 6018/11/2020The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 6118/11/2020How to charge the rechargeable Li-ion battery
- 6218/11/2020How to install the rechargeable Li-ion Battery (Optional)
- 6322/10/2020A communication error occurs when printing via serial cable (RS-232C).
- 6421/10/2020How to connect to a DC power outlet (Optional)
- 6520/10/2020The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 6615/10/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 6707/10/2020Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 6804/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6926/08/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.0 for Windows)
- 7014/07/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 7109/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 7222/05/2020When I print a long label or many labels continuously, printing suddenly stops.
- 7319/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 7419/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 7519/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 7618/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 7713/05/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 7813/05/2020How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 7913/05/2020How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 8030/04/2020How do I install/change the RD roll?
- 8121/04/2020The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 8206/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 8330/03/2020How to connect to an AC power outlet (Optional)
- 8427/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 8526/12/2019How do I install the software using a USB cable? (for Windows)
- 8625/11/2019When I print many continuous labels, part of the label data is printed twice.
- 8705/11/2019How can I install the printer driver only? (for Windows)
- 8828/10/2019The printer automatically turns off when not used for a while.
- 8928/10/2019The print result is blurred/white lines appear on my prints, or the print result is too dark to read and sometimes the paper cannot be fed correctly. What should I do?
- 9028/10/2019The printed result does not appear as expected.
- 9128/10/2019Will my printer automatically turn itself off?
- 9207/10/2019When I try to print multiple pages via Bluetooth® from a Windows 8 computer, it takes a long time for the printing to start and finish.
- 9304/10/2019I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 9401/10/2019Can I print out the printer settings?
- 9520/03/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 9612/03/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 9718/01/2019"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 9817/01/2019The driver downloaded from the website cannot be installed.
- 9911/01/2019My printer has suddenly stopped printing.
- 10001/11/2018P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)