FAQs & Troubleshooting
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121 Results
- 1I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 2A communication error occurs when printing via serial cable (RS-232C).
- 3How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 4How to identify your Operating System (OS) for Windows or Mac
- 5How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 6How do I transfer label or slip templates?
- 7Where can I find my Brother printer's serial number?
- 8Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 9How do I transfer label templates with P-touch Transfer Express?
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11How to identify the printer's firmware version
- 12(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 13How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 14When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 15I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 16What Android™ mobile application can I use?
- 17I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 18Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 19Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 20How to install Brother software on a computer not connected to the Internet
- 21The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 22How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 23When printing from an application, the application's "Collate" setting does not work correctly.
- 24Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 25The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 26The printer automatically turns off when not used for a while.
- 27The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 28Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 29The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 30The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 31What do the indicator lights mean?
- 32How to delete the registry information and files related to the printer driver
- 33How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 34How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 35How do I install/change the RD roll?
- 36How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 37(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 38When I print a long label or many labels continuously, printing suddenly stops.
- 39(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 40Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 43Share your printer in Windows 7 in a network-shared environment.
- 44How to connect to a DC power outlet (Optional)
- 45How to connect to an AC power outlet (Optional)
- 46My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 47(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 48(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 49How to open the Devices and Printers window
- 50When I try to print multiple pages via Bluetooth® from a Windows 8 computer, it takes a long time for the printing to start and finish.