FAQs & Troubleshooting
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185 Results
- 1The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3How do I transfer label or slip templates?
- 4I cannot connect Wired LAN or WLAN when using the Active Docking Station.
- 5My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 6This printer is not detected when establishing a Bluetooth® connection.
- 7Will my printer automatically turn itself off?
- 8I cannot connect my printer to a Windows 11 computer via USB.
- 9How do I connect the printer to a mobile device using NFC? (for Android™ devices)
- 10How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 11Use Remote Update to download files to your printer from an FTP server
- 12Where can I find my Brother printer's serial number?
- 13Configure IEEE 802.1x Authentication for a Wired or Wireless Network Using Web Based Management (Web Browser)
- 14Insert the Date and Time into a Label
- 15When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 16I cannot print after updating the firmware or font data.
- 17I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18A security warning appears when accessing Web Based Management via HTTPS.
- 19I cannot connect my machine to the wireless network.
- 20How do I reset Wi-Fi® setting?
- 21How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 22I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 23(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 24(Video) Manage Your Network Machine Securely Using SNMPv3
- 25How to open the Devices and Printers window
- 26The printer does not print or a printing error occurs.
- 27Using the Printer Setting Tool (for Windows)
- 28How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 29(Video) Why doesn't my printer turn on when the Power button is pressed?
- 30The front margin does not match the print settings.
- 31When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 32What iOS mobile application can I use?
- 33The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 34Where can I find the printer's network settings, such as IP address?
- 35What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 36How to charge the rechargeable Li-ion battery
- 37Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 38Creating a label with OpenOffice (Linux®)
- 39How to use Remote Update
- 40Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 41How do I switch to and use the mass storage mode?
- 42Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 43The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 44The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 45When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 46(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 47How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 48(Video) Configure IEEE 802.1x Authentication for a Wired or Wireless Network Using Web Based Management (Web Browser)
- 49(Video) Insert the Date and Time into a Label
- 50I cannot save the edited text file. (Linux®)