FAQs & Troubleshooting
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185 Results
- 1The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 2Will my printer automatically turn itself off?
- 3How do I transfer label or slip templates?
- 4How do I reset Wi-Fi® setting?
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6This printer is not detected when establishing a Bluetooth® connection.
- 7How to charge the rechargeable Li-ion battery
- 8My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 9How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 10I cannot connect Wired LAN or WLAN when using the Active Docking Station.
- 11Using the Printer Setting Tool (for Windows)
- 12How do I connect the printer to my computer via Wi-Fi® using an access point?
- 13Configure IEEE 802.1x Authentication for a Wired or Wireless Network Using Web Based Management (Web Browser)
- 14I cannot print after updating the firmware or font data.
- 15What Android™ mobile application can I use?
- 16What iOS mobile application can I use?
- 17I cannot connect my machine to the wireless network.
- 18How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 19(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 20I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 21I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 23Some of the print options in OpenOffice do not work. (Linux®)
- 24Creating a label with GIMP (Linux®)
- 25Adding a custom media size for continuous roll (Linux®)
- 26Creating a label with OpenOffice (Linux®)
- 27Can I set a different media width when using an OpenOffice template? (Linux®)
- 28Where can I find my Brother printer's serial number?
- 29I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 30How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 31How to use the Paper Size Setup (for Windows)
- 32How do I connect the printer and my mobile device via Bluetooth®?
- 33Where can I find the printer's network settings, such as IP address?
- 34How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 35What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 36How to install the rechargeable Li-ion battery
- 37The print quality is poor.
- 38Are there any drivers available for FreeBSD? (Linux®)
- 39(Video) Manage Your Network Machine Securely Using SNMPv3
- 40(Video) Insert the Date and Time into a Label
- 41Insert the Date and Time into a Label
- 42Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 43How to use Remote Update
- 44How to use the Roll Holder Locks (Optional)
- 45The LED indicator or the LCD is not lit.
- 46The printer does not print or a printing error occurs.
- 47What is P-touch Update Software?
- 48How do I switch to and use the mass storage mode?
- 49The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 50How do I uninstall the printer driver?