FAQs & Troubleshooting
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59 Results
- 1How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 2How to change the printer code page
- 3How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 4I cannot install the Windows driver.
- 5How to connect the printer to your computer (for Windows)
- 6How to change the speed and density in BarTender
- 7Using the CommTool (for Windows)
- 8How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 9How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 10How to install the Roll Holder (PA-RH-002) (Optional)
- 11The time on the printer is incorrect.
- 12How to check the battery life
- 13How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 14I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 15How to transfer the print programs or templates using FBPL commands
- 16Will my printer automatically turn itself off?
- 17How to install Brother software on a computer not connected to the Internet
- 18The printer does not turn on when I press the Power button.
- 19How to get Bluetooth MAC Address with the CommTool (for Windows)
- 20How to execute the printer configuration (Self-test) to debug
- 21How to adjust the tear position in BarTender
- 22How to clean the Platen Roller
- 23How do I reset Wi-Fi® setting?
- 24How to identify your Operating System (OS) for Windows or Mac
- 25Printing is not possible.
- 26How to install the Roll Spacer Set (Optional)
- 27How do I connect the printer and my mobile device via Bluetooth®?
- 28The print quality is poor.
- 29I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 30How to add a new stock from the Seagull driver
- 31My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 32I cannot print with ESC/POS commands or CPCL commands
- 33How to install the Windows driver via Bluetooth®
- 34How to update the firmware
- 35How to update firmware to all printers on the same subnet at the same time
- 36How can I connect the printer to my mobile device via Wi-Fi® ?
- 37Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 38Printed barcodes cannot be read.
- 39How do I uninstall the printer driver?
- 40How do I clean / maintain my printer?
- 41How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 42I cannot connect my machine to the wireless network.
- 43How do I initialize and clear the printer to factory default settings?
- 44I cannot print barcodes correctly using BarTender.
- 45I cannot print correctly using the Windows printer driver
- 46How to clean the Print Head
- 47How to adjust the printout position
- 48When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 49The printer does not start printing immediately
- 50BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.