FAQs & Troubleshooting
Latest |
174 Results
- 5112/06/2023The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 5212/06/2023The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 5312/06/2023How to use the Numbering function (P-touch Editor 5.x for Windows)
- 5412/06/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 5512/06/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 5612/06/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5702/06/2023I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5812/04/2023Where can I find my Brother printer's serial number?
- 5921/11/2022How can I connect my printer wirelessly?
- 6021/10/2022Using Web Based Management
- 6128/06/2022How to install Brother software on a computer not connected to the Internet
- 6218/05/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 6316/05/2022How can I connect the printer to my mobile device via Wi-Fi® ?
- 6416/05/2022Using the Communication Settings (for Windows)
- 6509/05/2022How can I change the IP address in order to use the product in a different network environment?
- 6626/04/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 6726/04/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 6819/04/2022Installing a CA certificate
- 6918/04/2022How do I connect the printer to my computer via Wi-Fi®?
- 7018/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7111/04/2022Install BRAdmin Professional 3
- 7231/03/2022How to delete the registry information and files related to the printer driver
- 7328/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 7428/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7515/03/2022I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 7615/12/2021I cannot connect my printer to a Windows 11 computer via USB.
- 7709/12/2021Using the Printer Setting Tool (for Windows)
- 7809/12/2021The paper settings specified from the server computer are not reflected on the client computer.
- 7909/12/2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 8009/12/2021How do I transfer label templates with P-touch Transfer Express?
- 8108/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8216/07/2021How to use the Paper Size Setup (for Windows)
- 8315/01/2021How do I insert/change the paper or label roll?
- 8406/01/2021How do I disable broadcasting the printer to AirPrint-compatible devices?
- 8527/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 8617/11/2020Printed paper contains streaks or paper is not fed correctly.
- 8717/11/2020How do I switch to and use the mass storage mode?
- 8822/10/2020Where can I find the printer's network settings, such as IP address?
- 8922/10/2020The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 9020/10/2020How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 9115/10/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 9209/09/2020What is P-touch Update Software?
- 9304/09/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9414/07/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 9509/07/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 9603/07/2020Printed barcodes cannot be read.
- 9719/05/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 9819/05/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 9919/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 10018/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)