FAQs & Troubleshooting
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161 Results
- 1How do I transfer label or slip templates?
- 2The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 3How do I insert/change the paper or label roll?
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5What iOS mobile application can I use?
- 6I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 7How do I connect the printer to my computer via Wi-Fi®?
- 8I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 9The LED indicator or the LCD is not lit.
- 10How do I connect RJ printer to my computer?
- 11When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 12When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 13How can I connect my printer wirelessly?
- 14How to connect to an AC power outlet (Optional)
- 15Installing a CA certificate
- 16The printer does not print, or there is a printing error.
- 17How to charge the rechargeable Li-ion battery
- 18Will my printer automatically turn itself off?
- 19How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 20The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 21How to delete the registry information and files related to the printer driver
- 22How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 23What Android™ mobile application can I use?
- 24How to install the rechargeable Li-ion Battery
- 25Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 26P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 27How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 28How to use the Paper Size Setup (for Windows)
- 29How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 30Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 31What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 32The paper settings specified from the server computer are not reflected on the client computer.
- 33How do I transfer label templates with P-touch Transfer Express?
- 34How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 35Use Remote Update to download files to your printer from an FTP server
- 36Uninstalling the printer drivers (Linux®)
- 37When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 38How to identify your Operating System (OS) for Windows or Mac
- 39How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 40When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 41Where can I find my Brother printer's serial number?
- 42I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 43P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 44The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 45Where can I find the printer's network settings, such as IP address?
- 46How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 47I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 48When printing from an application, the application's "Collate" setting does not work correctly.
- 49The print quality is poor.
- 50How do I save a layout style that I created? (P-touch Editor 5.x for Windows)