FAQs & Troubleshooting
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174 Results
- 1How do I transfer label or slip templates?
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3The LED indicator or the LCD is not lit.
- 4Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 5The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 6P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 7P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 8Will my printer automatically turn itself off?
- 9What Android™ mobile application can I use?
- 10What iOS mobile application can I use?
- 11The paper settings specified from the server computer are not reflected on the client computer.
- 12Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 13Use Remote Update to download files to your printer from an FTP server
- 14How do I connect the printer and my mobile device via Bluetooth®? (For Apple Devices)
- 15How do I reset Wi-Fi® setting?
- 16How do I insert/change the paper or label roll?
- 17What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 18How to charge the rechargeable Li-ion battery
- 19How do I transfer label templates with P-touch Transfer Express?
- 20How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 21I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 22How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 23How do I uninstall the printer driver?
- 24I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 25Adding a custom media size for continuous roll (Linux®)
- 26The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 27Using the Printer Setting Tool (for Windows)
- 28Where can I find the printer's network settings, such as IP address?
- 29I cannot connect my machine to the wireless network.
- 30How to connect to a DC power outlet (Optional)
- 31How to connect to an AC power outlet (Optional)
- 32How do I connect RJ printer to my computer?
- 33My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 34How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 35The print quality is poor.
- 36(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 37Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 38I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 39Where can I find my Brother printer's serial number?
- 40When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 41How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 42How to install the rechargeable Li-ion Battery
- 43Printing is not possible. (USB connection)
- 44When printing from an application, the application's "Collate" setting does not work correctly.
- 45When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 46I cannot connect my printer to a Windows 11 computer via USB.
- 47Print free-length labels with the set length (Linux®)
- 48Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Using the Device Settings (for Windows)