FAQs & Troubleshooting
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178 Results
- 1Use Remote Update to download files to your printer from an FTP server
- 2Where can I find my Brother printer's serial number?
- 3What Android™ mobile application can I use?
- 4What iOS mobile application can I use?
- 5The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 6How to connect to an AC power outlet (Optional)
- 7Printing is not possible. (USB connection)
- 8When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 9I cannot install the printer driver or print in Windows 11.
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11This printer is not detected when establishing a Bluetooth® connection.
- 12How do I connect the printer to my computer via Wi-Fi®?
- 13Can I directly operate my printer from a self-developed application software and print a label?
- 14Will my printer automatically turn itself off?
- 15How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16How to open the Devices and Printers window
- 17Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 18How do I transfer label or slip templates?
- 19I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 20P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 21How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 22I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 23How do I connect my printer to the computer via Wi-Fi® using an access point? (Windows 11 24H2)
- 24Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 25P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 26The LED indicator or the LCD is not lit.
- 27How do I switch to and use the mass storage mode?
- 28How do I connect RJ printer to my computer?
- 29How to delete the registry information and files related to the printer driver
- 30When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 31I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 33Print free-length labels with the set length (Linux®)
- 34Adding a custom media size for continuous roll (Linux®)
- 35How can I connect my printer wirelessly?
- 36Where can I find the printer's network settings, such as IP address?
- 37How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 38How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 39Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 40The paper settings specified from the server computer are not reflected on the client computer.
- 41How to install the rechargeable Li-ion Battery
- 42I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 43I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 44I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 45Disable or reconfigure SELinux. (Linux®)
- 46Some of the print options in OpenOffice do not work. (Linux®)
- 47Uninstalling the printer drivers (Linux®)
- 48How to use the Paper Size Setup (for Windows)
- 49The printed label length is not as expected.
- 50The printer does not print, or there is a printing error.
