FAQs & Troubleshooting
Latest |
58 Results
- 105/11/2024I cannot install the printer driver or print in Windows 11.
- 209/01/2024How to install the Roll Spacer Set (Optional)
- 306/12/2023How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 420/10/2023How do I connect the printer and my mobile device via Bluetooth®?
- 518/10/2023How to open the Devices and Printers window
- 618/10/2023How to identify your Operating System (OS) for Windows or Mac
- 702/10/2023How to connect the printer to your computer (for Windows)
- 802/10/2023The time on the printer is incorrect.
- 902/08/2023I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 1002/09/2022I cannot connect my machine to the wireless network.
- 1128/06/2022How to install Brother software on a computer not connected to the Internet
- 1209/05/2022Using the CommTool (for Windows)
- 1318/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 1418/04/2022How to update the firmware
- 1515/03/2022I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 1610/02/2022BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 1701/12/2021Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 1805/10/2021I cannot print barcodes correctly using BarTender.
- 1902/04/2021The printer does not turn on when I press the Power button.
- 2002/04/2021What do the indicator lights mean?
- 2129/03/2021How to transfer the print programs or templates using FBPL commands
- 2204/03/2021How to install the Windows driver via Wi-Fi®/ wired network
- 2302/03/2021When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 2402/03/2021How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 2502/03/2021How can I connect the printer to my mobile device via Wi-Fi® ?
- 2602/03/2021Printed barcodes cannot be read.
- 2702/03/2021How do I reset Wi-Fi® setting?
- 2802/03/2021Will my printer automatically turn itself off?
- 2902/03/2021How do I initialize and clear the printer to factory default settings?
- 3029/01/2021How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 3129/01/2021How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 3229/01/2021How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 3329/01/2021Enable or disable Bluetooth Low Energy (BLE)
- 3429/01/2021How to get Bluetooth MAC Address with the CommTool (for Windows)
- 3527/11/2020How to install the Windows driver via Bluetooth®
- 3617/11/2020How do I clean / maintain my printer?
- 3729/10/2020How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 3829/10/2020How to execute the printer configuration (Self-test) to debug
- 3921/10/2020The linerless roll is jammed inside the printer and not ejected correctly.
- 4016/10/2020I cannot print with ESC/POS commands or CPCL commands
- 4107/10/2020I cannot print correctly using the Windows printer driver
- 4228/08/2020How to update firmware to all printers on the same subnet at the same time
- 4319/08/2020The printer does not start printing immediately
- 4428/05/2020The printed label contains gray lines.
- 4511/05/2020The print quality is poor.
- 4611/05/2020Printing is not possible.
- 4711/05/2020How to clean the Print Head
- 4811/05/2020How to clean the Platen Roller
- 4919/02/2020I cannot install the Windows driver.
- 5011/12/2019Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows