FAQs & Troubleshooting
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57 Results
- 1How to connect the printer to your computer (for Windows)
- 2Enable or disable Bluetooth Low Energy (BLE)
- 3How to transfer the print programs or templates using FBPL commands
- 4Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 5How to install the Windows driver via Wi-Fi®/ wired network
- 6How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 7How do I reset Wi-Fi® setting?
- 8How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 9I cannot install the Windows driver.
- 10How do I connect the printer and my mobile device via Bluetooth®?
- 11How to install the Roll Spacer Set (Optional)
- 12How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 13I cannot connect my machine to the wireless network.
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15I cannot print correctly using the Windows printer driver
- 16How to update the firmware
- 17How to update firmware to all printers on the same subnet at the same time
- 18Will my printer automatically turn itself off?
- 19Printing is not possible.
- 20The left or right side of the label is not printed correctly.
- 21BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 22Using the CommTool (for Windows)
- 23Where can I find the printer's network settings, such as IP address?
- 24Printed barcodes cannot be read.
- 25The print quality is poor.
- 26How to identify your Operating System (OS) for Windows or Mac
- 27How to add a new stock from the Seagull driver
- 28How to install the Windows driver via Bluetooth®
- 29How to execute the printer configuration (Self-test) to debug
- 30How to change the printer code page
- 31How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 32How to open the Devices and Printers window
- 33How do I clean / maintain my printer?
- 34When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 35How to get Bluetooth MAC Address with the CommTool (for Windows)
- 36How can I connect the printer to my mobile device via Wi-Fi® ?
- 37I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 38I cannot print barcodes correctly using BarTender.
- 39The linerless roll is jammed inside the printer and not ejected correctly.
- 40I cannot print with ESC/POS commands or CPCL commands
- 41The printer does not start printing immediately
- 42How to clean the Print Head
- 43How to adjust the tear position in BarTender
- 44How to adjust the printout position
- 45Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 46The printer does not turn on when I press the Power button.
- 47The printed label contains gray lines.
- 48What do the indicator lights mean?
- 49How do I initialize and clear the printer to factory default settings?
- 50The time on the printer is incorrect.