FAQs & Troubleshooting
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53 Results
- 1Enable or disable Bluetooth Low Energy (BLE)
- 2How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4The left or right side of the label is not printed correctly.
- 5How to execute the printer configuration (Self-test) to debug
- 6How to install the Roll Spacer Set (Optional)
- 7How to change the printer code page
- 8How to update firmware to all printers on the same subnet at the same time
- 9Printing is not possible.
- 10How to connect the printer to your computer (for Windows)
- 11Where can I find the printer's network settings, such as IP address?
- 12How to get Bluetooth MAC Address with the CommTool (for Windows)
- 13How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 14How to transfer the print programs or templates using FBPL commands
- 15How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 16How do I connect the printer and my mobile device via Bluetooth®?
- 17How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 18BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 19The print quality is poor.
- 20How to change the speed and density in BarTender
- 21I cannot install the Windows driver.
- 22I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 23I cannot pair the printer with a Bluetooth® device as my iOS / iPadOS device reconnects to the printer automatically.
- 24How do I uninstall the printer driver?
- 25I cannot print correctly using the Windows printer driver
- 26Using the CommTool (for Windows)
- 27I cannot automatically reconnect my iPhone 11 to the printer via Bluetooth®.
- 28Printed barcodes cannot be read.
- 29How do I clean / maintain my printer?
- 30How to install Brother software on a computer not connected to the Internet
- 31How to identify your Operating System (OS) for Windows or Mac
- 32The printer does not turn on when I press the Power button.
- 33I cannot print barcodes correctly using BarTender.
- 34The linerless roll is jammed inside the printer and not ejected correctly.
- 35The printed label contains gray lines.
- 36How do I initialize and clear the printer to factory default settings?
- 37I cannot print with ESC/POS commands or CPCL commands
- 38How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 39How to clean the Platen Roller
- 40Will my printer automatically turn itself off?
- 41What do the indicator lights mean?
- 42The printer does not start printing immediately
- 43How to adjust the tear position in BarTender
- 44I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 45I cannot automatically connect the printer to my iOS/iPadOS device via Bluetooth®.
- 46How to adjust the printout position
- 47How to open the Devices and Printers window
- 48How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 49How to install the Windows driver via Bluetooth®
- 50How to clean the Print Head