FAQs & Troubleshooting
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86 Results
- 1When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 2Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 3What Android™ mobile application can I use?
- 4How do I create and transfer templates? (for Mac)
- 5What iOS mobile application can I use?
- 6How do I transfer label templates with P-touch Transfer Express?
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8How to delete the registry information and files related to the printer driver
- 9I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10I cannot connect my printer to a Windows 11 computer via USB.
- 11How to open the Devices and Printers window
- 12Printing from an Android™ device
- 13How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 16How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 17The print quality is poor, and the image is too light or dark.
- 18(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 19(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 20How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 21What is the Label List? (P-touch Editor 5.x for Windows)
- 22Where can I download the latest P-touch Editor for Mac?
- 23When printing from an application, the application's "Collate" setting does not work correctly.
- 24I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 25This printer is not detected when establishing a Bluetooth® connection.
- 26What is the JPEG printing and how can I use it?
- 27How to identify the printer's firmware version
- 28The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 29How do I uninstall the printer driver?
- 30How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 31How to identify your Operating System (OS) for Windows or Mac
- 32When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 33Where can I find my Brother printer's serial number?
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35The side margins are incorrect.
- 36How to charge the rechargeable Li-ion battery
- 37Printing is not possible. (USB connection)
- 38Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 39I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 40Some of the print options in OpenOffice do not work. (Linux®)
- 41(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 42How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 43The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 44How can I create a table and join cells? (P-touch Editor 5.x for Windows)
- 45There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 46How do I switch to and use the mass storage mode?
- 47I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 48(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 49How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 50(Video) I connected multiple printers of the same model to one computer but can only print from one of them.