FAQs & Troubleshooting
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86 Results
- 1I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 2What iOS mobile application can I use?
- 3When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5Printing from an Android™ device
- 6Where can I download the latest P-touch Editor for Mac?
- 7I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8I cannot connect my printer to a Windows 11 computer via USB.
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 11What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 12How do I transfer label templates with P-touch Transfer Express?
- 13How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 14The print quality is poor, and the image is too light or dark.
- 15Installing the CUPS wrapper/LPR printer driver (Linux®)
- 16Supported File Formats and how to print on Raspbian (Linux®)
- 17How do I uninstall the printer driver?
- 18How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 19How do I create and transfer templates? (for Mac)
- 20Information before downloading for Raspbian/Raspbian lite (Linux®)
- 21(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 22When printing from an application, the application's "Collate" setting does not work correctly.
- 23What Android™ mobile application can I use?
- 24How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 25How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 26How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 27How to insert paper
- 28How to identify your Operating System (OS) for Windows or Mac
- 29Printing is not possible. (USB connection)
- 30I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 31(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 32The printer does not turn on, so I cannot print.
- 33Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 34I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 35Uninstalling the printer driver (Linux®)
- 36Installing a CA certificate
- 37How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38How to open the Devices and Printers window
- 39This printer is not detected when establishing a Bluetooth® connection.
- 40I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 41(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 42How do I clean the platen roller?
- 43The paper is jammed in the printer.
- 44How to delete the registry information and files related to the printer driver
- 45(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 46How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 47When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 48How to set up the printer
- 49Where can I find my Brother printer's serial number?
- 50I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.