FAQs & Troubleshooting
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126 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 3Printing from a Windows PC or Mac
- 4Installing the software
- 5Printing from an Android™ device
- 6How can I connect to my printer using Wi-Fi® in Windows 10 S?
- 7Using the Printer Setting Tool (for Windows)
- 8Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 10The Wi-Fi® connection takes time.
- 11How to connect to an AC power outlet (optional)
- 12How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 13Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 16This printer is not detected when establishing a Wi-Fi® connection.
- 17What Android™ mobile application can I use?
- 18How to install the rechargeable Li-ion battery (optional)
- 19How do I turn the printer off?
- 20I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22How to connect to a DC power outlet (optional)
- 23How do I transfer label templates with P-touch Transfer Express?
- 24I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 25I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 26How do I transfer templates to the printer?
- 27How do I uninstall the printer driver?
- 28(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 29When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 30I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 31Installing a CA certificate
- 32What iOS mobile application can I use?
- 33Using the Communication Settings (for Windows)
- 34The top margin is incorrect.
- 35The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 36What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 37How to charge the rechargeable Li-ion battery
- 38What is the Label List? (P-touch Editor 5.x for Windows)
- 39How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 40I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 41Supported File Formats and how to print on Raspbian (Linux®)
- 42Information before downloading for Raspbian/Raspbian lite (Linux®)
- 43What kinds of software are available for this printer?
- 44How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 45(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 46How do I clean the platen roller?
- 47How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 48How do I print vertical text? (P-touch Editor 5.x for Windows)
- 49How to identify your Operating System (OS) for Windows or Mac
- 50I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).