FAQs & Troubleshooting
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120 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Installing the software
- 3How do I turn the printer off?
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7How do I transfer templates to the printer?
- 8Printing from a Windows PC or Mac
- 9How to install the rechargeable Li-ion battery (optional)
- 10When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 11How to connect to an AC power outlet (optional)
- 12Installing a CA certificate
- 13Where can I find my Brother printer's serial number?
- 14I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 15Supported File Formats and how to print on Raspbian (Linux®)
- 16Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 17What Android™ mobile application can I use?
- 18How to connect to a DC power outlet (optional)
- 19Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 20I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 21Using the Printer Setting Tool (for Windows)
- 22What iOS mobile application can I use?
- 23Supported File Formats and how to print on Raspbian lite (Linux®)
- 24How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 25I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26I cannot connect my printer to a Windows 11 computer via USB.
- 27Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 28I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 29The Wi-Fi® connection takes time.
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Using the Device Settings (for Windows)
- 32What is the JPEG printing and how can I use it?
- 33How do I uninstall the printer driver?
- 34Information before downloading for Raspbian/Raspbian lite (Linux®)
- 35Using the Communication Settings (for Windows)
- 36Using the Printer Setting Tool (for Mac)
- 37How to identify the printer's firmware version
- 38How do I clean the platen roller?
- 39How to identify your Operating System (OS) for Windows or Mac
- 40Printing from an Android™ device
- 41P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 42What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 43How to charge the rechargeable Li-ion battery
- 44How do I transfer label templates with P-touch Transfer Express?
- 45I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 46P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 47The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 48Some of the print options in OpenOffice do not work. (Linux®)
- 49Uninstalling the printer drivers (Linux®)
- 50How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
