FAQs & Troubleshooting
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125 Results
- 1P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 2Installing the software
- 3My custom paper size cannot be found even though I added it to the "User Defined Size" list in the printer driver, or although the Administrator settings are set for a shared printer, the function is disabled on a client computer. The printer is connected to a Windows computer via Bluetooth®.
- 4Which Bluetooth® profiles does the printer support?
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 7Printing from a Windows PC or Mac
- 8How do I turn the printer off?
- 9What is the JPEG printing and how can I use it?
- 10Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 11I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 12I can no longer print from my computer via Bluetooth®, even though I could print previously.
- 13How do I transfer label templates with P-touch Transfer Express?
- 14How to identify the printer's firmware version
- 15I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 16How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 17Printing from an Android™ device
- 18This printer is not detected when establishing a Bluetooth® connection.
- 19How to connect to a DC power outlet (optional)
- 20How to identify your Operating System (OS) for Windows or Mac
- 21Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 22What iOS mobile application can I use?
- 23How to charge the rechargeable Li-ion battery
- 24How to install the rechargeable Li-ion battery (optional)
- 25The print quality is poor, and the image is too light or dark.
- 26Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 27Using the Communication Settings (for Windows)
- 28The paper is jammed in the printer.
- 29Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 30Where can I find my Brother printer's serial number?
- 31The latest printer driver was successfully installed, but the driver did not update correctly.
- 32I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 33How to insert paper
- 34The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 35Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 36How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 37What is the Label List? (P-touch Editor 5.x for Windows)
- 38When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 41How to connect to an AC power outlet (optional)
- 42The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 43I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 44The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 45(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 46How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 47When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 48How to install Brother software on a computer not connected to the Internet
- 49When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 50My Apple device (iPad, iPhone, iPod touch, etc.) does not automatically reconnect via Bluetooth® when I turn the printer off and on again, or when the device moves out of range.