FAQs & Troubleshooting
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111 Results
- 1How to install Brother software on a computer not connected to the Internet
- 2The top margin is incorrect.
- 3How do I turn the printer off?
- 4Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 5I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6Printing from a Windows PC or Mac
- 7Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 8How do I uninstall the printer driver?
- 9Printing is not possible. (USB connection)
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11How to identify your Operating System (OS) for Windows or Mac
- 12Where can I find my Brother printer's serial number?
- 13What Android™ mobile application can I use?
- 14Using the Printer Setting Tool (for Windows)
- 15I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 16How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 17The paper moves through the printer, but nothing appears on the paper.
- 18How to connect to an AC power outlet (optional)
- 19The print quality is poor, and the image is too light or dark.
- 20How to connect to a DC power outlet (optional)
- 21P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 22The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 23How to open the Devices and Printers window
- 24The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 25I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 26How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 27P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 28Using the Device Settings (for Windows)
- 29What is the JPEG printing and how can I use it?
- 30The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 31Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 32How do I transfer label templates with P-touch Transfer Express?
- 33How to delete the registry information and files related to the printer driver
- 34Installing the software
- 35Supported File Formats and how to print on Raspbian (Linux®)
- 36(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 37I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 38When printing from an application, the application's "Collate" setting does not work correctly.
- 39I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 40How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 41What kinds of software are available for this printer?
- 42I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 43What do the indicator lights mean?
- 44The paper is jammed in the printer.
- 45When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 46When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 47I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 48The latest printer driver was successfully installed, but the driver did not update correctly.
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Getting ready to use your printer.