FAQs & Troubleshooting
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110 Results
- 1The top margin is incorrect.
- 2Printing is not possible. (USB connection)
- 3Printing from a Windows PC or Mac
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5How to install Brother software on a computer not connected to the Internet
- 6Installing the software
- 7Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 8How do I turn the printer off?
- 9How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 10I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 11The print quality is poor, and the image is too light or dark.
- 12Where can I find my Brother printer's serial number?
- 13Using the Printer Setting Tool (for Mac)
- 14The latest printer driver was successfully installed, but the driver did not update correctly.
- 15How to install the rechargeable Li-ion battery (optional)
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19What Android™ mobile application can I use?
- 20What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 21The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 22Using the Communication Settings (for Windows)
- 23How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 24Using the Printer Setting Tool (for Windows)
- 25How do I transfer templates to the printer?
- 26How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 27P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 28Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 29I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 30The side margins are incorrect.
- 31How do I transfer label templates with P-touch Transfer Express?
- 32How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 33Using the Device Settings (for Windows)
- 34Supported File Formats and how to print on Raspbian (Linux®)
- 35How to open the Devices and Printers window
- 36Error messages do not appear when using the USB connection of my printer.
- 37The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 38Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 39How to connect to a DC power outlet (optional)
- 40How to charge the rechargeable Li-ion battery
- 41How to connect to an AC power outlet (optional)
- 42How to identify your Operating System (OS) for Windows or Mac
- 43I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 44I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 45I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 46I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 47How to delete the registry information and files related to the printer driver
- 48What is the Label List? (P-touch Editor 5.x for Windows)
- 49I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 50Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)