FAQs & Troubleshooting
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87 Results
- 1Where can I find my Brother printer's serial number?
- 2How do I transfer label or slip templates?
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5What Android™ mobile application can I use?
- 6How do I install the printer driver from the CD-ROM? (for Windows)
- 7What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 8How do I transfer label templates with P-touch Transfer Express?
- 9Printing is not possible. (USB connection)
- 10I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 11How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 12I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 13I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 14I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 17What is the Label List? (P-touch Editor 5.x for Windows)
- 18Uninstalling the printer drivers (Linux®)
- 19What is the JPEG printing and how can I use it?
- 20How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 21How to connect to an AC power outlet (Optional)
- 22How to delete the registry information and files related to the printer driver
- 23(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 24How to connect to a DC power outlet (Optional)
- 25How to charge the rechargeable Li-ion battery
- 26How to charge the rechargeable Ni-MH battery
- 27Some of the print options in OpenOffice do not work. (Linux®)
- 28I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 29Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 30How do I uninstall the printer driver?
- 31How do I connect the printer and my computer via USB cable?
- 32I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 33I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 34How to connect to a DC power outlet (Optional)
- 35How to install the rechargeable Ni-MH Battery (Optional)
- 36How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 37How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
- 38How do I switch between Infrared (IrDA) and Bluetooth®? (Windows only)
- 39How to identify your Operating System (OS) for Windows or Mac
- 40How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 41(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 42How to identify the printer's firmware version
- 43The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 44The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 45How do I clean the Platen Roller?
- 46How to insert paper
- 47How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 48I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 49P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 50What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)