FAQs & Troubleshooting
Latest |
52 Results
- 122/03/2024What Android™ mobile application can I use?
- 218/10/2023How to open the Devices and Printers window
- 318/10/2023How do I uninstall the printer driver?
- 418/10/2023How to identify your Operating System (OS) for Windows or Mac
- 518/10/2023Printing is not possible. (USB connection)
- 602/06/2023I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 712/04/2023Where can I find my Brother printer's serial number?
- 802/05/2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 918/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 1031/03/2022How to delete the registry information and files related to the printer driver
- 1128/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 1228/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1309/12/2021How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 1417/12/2020How do I connect the printer and my computer via USB cable?
- 1516/12/2020How to charge the rechargeable Ni-MH battery
- 1625/11/2020How to install the rechargeable Ni-MH Battery (Optional)
- 1717/11/2020The printed image is out of alignment.
- 1812/06/2020How do I print from a computer?
- 1914/04/2020How do I clean the Platen Roller?
- 2014/04/2020How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
- 2130/03/2020How to connect to an AC power outlet (Optional)
- 2227/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 2325/12/2019How to install the rechargeable Li-ion Battery (Optional)
- 2409/12/2019I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 2509/12/2019The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 2609/12/2019Some of the print options in OpenOffice do not work. (Linux®)
- 2709/12/2019I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 2815/11/2019Images appear blurred or lines are jagged when printed using the JPEG printing function. What can I do?
- 2905/11/2019How do I install the printer driver from the CD-ROM? (for Windows)
- 3016/10/2019Uninstalling the printer drivers (Linux®)
- 3116/10/2019Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 3216/10/2019I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 3315/10/2019The print result is garbled or corrupted.
- 3415/10/2019How to identify the printer's firmware version
- 3510/10/2019How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 3610/10/2019How do I switch between Infrared (IrDA) and Bluetooth®? (Windows only)
- 3709/10/2019What is the JPEG printing and how can I use it?
- 3804/10/2019I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 3913/09/2019What do the indicator lights mean?
- 4029/10/2018How to connect to a DC power outlet (Optional)
- 4129/10/2018How to connect to a DC power outlet (Optional)
- 4220/11/2017How to charge the rechargeable Li-ion battery
- 4305/01/2016The DATA indicator has turned off even though data remains in the printer.
- 4414/12/2015How to insert paper
- 4506/08/2015The printed image is compressed or stretched.
- 4614/01/2015Pages don't print. What should I do?
- 4706/01/2015Error messages do not appear when using the USB connection of my printer.
- 4824/12/2014What is IrDA?
- 4924/12/2014The paper is jammed in the printer.
- 5024/12/2014Paper does not move through the printer even though the motor is running.