FAQs & Troubleshooting
Latest |
63 Results
- 127/02/2024I cannot install the scanner drivers.
- 208/11/2023How to scan a document from a Windows application?
- 313/12/2022How to identify your Operating System (OS).
- 413/09/2022Change the image settings. (Using DS Capture)
- 522/08/2022Configure the Scan to Email Feature (Linux)
- 623/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 724/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 812/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 906/07/2020Scan using XSane or GIMP (Linux)
- 1006/07/2020Important points for specifying the scan area (Linux)
- 1106/07/2020What driver package format is supported by my Linux distribution?
- 1202/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 1306/04/2020Delete a network scanner entry. (Linux)
- 1429/10/2019Pre-Required Procedures (Linux)
- 1529/01/2019Command List of brscan. (Linux)
- 1629/01/2019Uninstall the scanner driver. (Linux)
- 1729/01/2019Uninstall Scan-key-tool. (Linux)
- 1817/12/2018The scanned documents are put into the incorrect order. (macOS)
- 1923/10/2018My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 2023/10/2018Clean the scanner
- 2115/10/2018The file size is too large.
- 2215/10/2018The scan speed is too slow.
- 2307/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2422/09/2016The rollers are worn.
- 2529/07/2016Change the paper settings. (Using DS Capture)
- 2628/04/2016error 20392 - Scanner not responding, check card, power, and cable.
- 2725/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 2809/09/2015A page that is not a blank page is skipped.
- 2909/09/2015TWAIN errors appear when starting to scan. (Macintosh)
- 3009/09/2015TWAIN or WIA errors appear when starting to scan. (Windows)
- 3108/04/2015"Multifeed" or "Multifeed is detected."
- 3207/04/2015Cannot find the scanner.
- 3307/04/2015The scanned image is skewed (crooked).
- 3406/04/2015My scanner gets warm.
- 3506/04/2015Unknown error.
- 3606/04/2015No document in ADF.
- 3706/04/2015Do not open the ADF cover when scanning.
- 3806/04/2015When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 3906/04/2015White vertical lines or white stripes appear on the scanned image.
- 4006/04/2015ADF rear lamp error
- 4106/04/2015ADF AFE LVDS test error
- 4206/04/2015AFE LVDS test error
- 4306/04/2015FlashROM R/W test error
- 4406/04/2015USB R/W test error
- 4506/04/2015ADF AFE R/W test error
- 4606/04/2015Ultrasonic error
- 4706/04/2015ADF front lamp error
- 4806/04/2015NVRAM R/W test error
- 4906/04/2015AFE R/W test error
- 5006/04/2015Check the firmware version.