FAQs & Troubleshooting
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153 Results
- 1I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store.
- 2The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 3I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 4The printer does not print from my mobile device or does not print correctly.
- 5I cannot connect my printer and print via Bluetooth® on macOS 12.
- 6How do I change the printer connected to my Android™ device? (P-touch Design&Print / Design&Print 2)
- 7What is the difference between the "Create your own label" function and the "Template" function? (P-touch Design&Print / Design&Print 2)
- 8Small printed characters are blurred. (P-touch Design&Print / Design&Print 2)
- 9Where can I download the latest P-touch Editor for Mac?
- 10Using the Printer Setting Tool (for Mac)
- 11How to install the rechargeable Li-ion battery
- 12The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print / Design&Print 2)
- 13How many mobile devices can I connect to one printer via Bluetooth®?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15What Android™ mobile application can I use?
- 16What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 17I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 18How do I charge the Li-ion battery?
- 19How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 20How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 21How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 22I can no longer print from my computer, even though I was able to print previously.
- 23The tape does not feed properly or the tape gets stuck inside the machine.
- 24I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print / Design&Print 2)
- 25Installing the software
- 26The tape got jammed or stuck in the printer.
- 27How to delete the registry information and files related to the printer driver
- 28How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 29What iOS mobile application can I use?
- 30Printing is not possible. (USB connection)
- 31The printed label contains blank horizontal lines.
- 32My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 33When creating a Share Label, I cannot select multiple images. If I want to link multiple images, how do I select them? (P-touch Design&Print / Design&Print 2 for Android™)
- 34I get an error message while I am trying to upload the content into the Dropbox using Share Label. (P-touch Design&Print / Design&Print 2)
- 35How can I confirm the selected tape length? (P-touch Design&Print / Design&Print 2)
- 36I was using my mobile device and printer via Bluetooth®, but the connection was cut off. How do I connect the devices again?
- 37Can I create a label with time&date? (iPrint&Label)
- 38How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
- 39Using the Device Settings (for Windows)
- 40How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 41How can I print without displaying the print monitor screen?
- 42Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 43The top and base layers of the laminated tape are misaligned.
- 44(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 45P-touch Editor crashes when I open it on my Mac.
- 46Can my printer use TZ/TZe tapes?
- 47How can I connect my mobile device to the printer via Bluetooth®? (Brother iPrint&Label)
- 48The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function. (P-touch Design&Print / Design&Print 2)
- 49I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 50The printer is not connected to my mobile device correctly.