FAQs & Troubleshooting
![]() |
Popular |
195 Results
- 1Using the Printer Setting Tool (for Windows)
- 2The printer stops while printing, or the tape is cut in the middle of the text.
- 3What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 4How can I connect the printer and my Apple mobile device wirelessly?
- 5How can I reset the printer?
- 6(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7Installing the software
- 8Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 9When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognized but cannot connect to the P-touch.
- 10I cannot establish a connection using Wireless Direct.
- 11How can I connect the printer and my Android™ mobile device wirelessly?
- 12What do the indicator lights mean?
- 13My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 14Using the Communication Settings (for Windows)
- 15What Android™ mobile application can I use?
- 16The label does not cut well.
- 17How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 18Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 19Where can I download the latest P-touch Editor for Mac?
- 20I tapped my Android™ device against my P-touch to use the NFC function, but it was not recognized.
- 21How do I connect the printer to my computer via Wi-Fi®?
- 22Poor print quality when printing on narrow labels. (iPrint&Label)
- 23How is the print head cleaning cassette used?
- 24P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 25How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 26Where can I find the IP addresses of my computer and the printer?
- 27How can I minimize the margin from the start or end of the label when printing? (P-touch Editor Lite)
- 28I can no longer print from my computer, even though I was able to print previously.
- 29(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 30Which brands of Ni-MH rechargeable batteries do you recommend?
- 31The paper settings specified from the server computer are not reflected on the client computer.
- 32I cannot install the printer driver and P-touch Editor 5.x. P-touch Editor Lite is open.
- 33Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite)
- 34Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 35I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 36The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 37I cannot print using a HSe cassette.
- 38How can I print from a computer via a wireless network? (Wireless Direct mode)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40How to create serialized labels (Pro Label Tool)
- 41When printing from an application, the application's "Collate" setting does not work correctly.
- 42When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 43How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 44How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 45The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 46I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 47The top and base layers of the laminated tape are misaligned.
- 48(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 49Open LBX files created in P-touch Editor in Pro Label Tool
- 50Where can I find my Brother printer's serial number?