FAQs & Troubleshooting
Popular |
164 Results
- 1The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function. (P-touch Design&Print / Design&Print 2)
- 2How can I connect my mobile device to the printer via Bluetooth®? (P-touch Design&Print / Design&Print 2)
- 3When I change or trim an image in the template, it becomes smaller. (P-touch Design&Print / Design&Print 2)
- 4Small printed characters are blurred. (P-touch Design&Print / Design&Print 2)
- 5The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print / Design&Print 2)
- 6I want my printer to use less tape for each label. (P-touch Design&Print / Design&Print 2)
- 7I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 8I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store.
- 9How can I check the print preview for a tape not currently inserted in the printer? (P-touch Design&Print / Design&Print 2)
- 10I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print / Design&Print 2)
- 11Where can I find my Brother printer's serial number?
- 12When creating a Share Label, I cannot select multiple images. If I want to link multiple images, how do I select them? (P-touch Design&Print / Design&Print 2 for Android™)
- 13How do I specify the scope of disclosure of the content to be linked to a QR code? (P-touch Design&Print / Design&Print 2)
- 14Export saved labels from P-touch Design&Print to P-touch Design&Print 2
- 15What is the difference between the "Create your own label" function and the "Template" function? (P-touch Design&Print / Design&Print 2)
- 16I cannot use the Share Label function and get an error message "It failed to tag." (P-touch Design&Print for Android™/iOS)
- 17Printing is not possible. (USB connection)
- 18The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 19I get an error message while I am trying to upload the content into the Dropbox using Share Label. (P-touch Design&Print / Design&Print 2)
- 20I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 21The printer is not connected to my mobile device correctly.
- 22How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 23How to install Brother software on a computer not connected to the Internet
- 24The printer does not print from my mobile device or does not print correctly.
- 25I cannot use the Frame function. (P-touch Design&Print / Design&Print 2)
- 26How to open the Devices and Printers window
- 27Using the Printer Setting Tool (for Mac)
- 28How can I create a barcode label? (iPrint&Label)
- 29Can I change the barcode settings like barocde size? (iPrint&Label)
- 30The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 31Why doesn't my machine turn on when the Power button is pressed?
- 32Where can I download the latest P-touch Editor for Mac?
- 33How do I change the printer connected to my Android™ device? (P-touch Design&Print / Design&Print 2)
- 34I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 35When I select [Font] and increase the font size, the text does not enlarge. (P-touch Design&Print)
- 36How can I confirm the selected tape length? (P-touch Design&Print / Design&Print 2)
- 37A template is not displayed correctly. (P-touch Design&Print / Design&Print 2)
- 38How do I add, move or delete objects? (P-touch Design&Print / Design&Print 2)
- 39Can I create a label with time&date? (iPrint&Label)
- 40There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 41How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 42Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 43"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 44How do I uninstall the printer driver?
- 45The top and base layers of the laminated tape are misaligned.
- 46How to identify your Operating System (OS) for Windows or Mac
- 47How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 48Marks and characters (Emoji) from a mobile device are not displayed correctly, or cannot be printed clearly even though they display correctly on the editing screen. (P-touch Design&Print)
- 49What is the difference between the text box layout and the label layout? (P-touch Design&Print)
- 50How many mobile devices can I connect to one printer via Bluetooth®?