FAQs & Troubleshooting
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56 Results
- 1The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 2How can I connect my mobile device to the printer via Bluetooth®? (P-touch Design&Print / Design&Print 2)
- 3The printer stops while printing, or the tape is cut in the middle of the text.
- 4Export saved labels from P-touch Design&Print to P-touch Design&Print 2
- 5The printer does not print from my mobile device or does not print correctly.
- 6I cannot use the Frame function. (P-touch Design&Print / Design&Print 2)
- 7What is the difference between the "Create your own label" function and the "Template" function? (P-touch Design&Print / Design&Print 2)
- 8I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print / Design&Print 2)
- 9Small printed characters are blurred. (P-touch Design&Print / Design&Print 2)
- 10What Android™ mobile application can I use?
- 11Which brands of Ni-MH rechargeable batteries do you recommend?
- 12I want my printer to use less tape for each label. (P-touch Design&Print / Design&Print 2)
- 13What iOS mobile application can I use?
- 14How can I confirm the selected tape length? (P-touch Design&Print / Design&Print 2)
- 15How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 16The printer is not connected to my mobile device correctly.
- 17How do I add, move or delete objects? (P-touch Design&Print / Design&Print 2)
- 18Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 19Where can I find my Brother printer's serial number?
- 20A template is not displayed correctly. (P-touch Design&Print / Design&Print 2)
- 21Marks and characters (Emoji) from a mobile device are not displayed correctly, or cannot be printed clearly even though they display correctly on the editing screen. (P-touch Design&Print)
- 22What is the difference between the text box layout and the label layout? (P-touch Design&Print)
- 23The tape is ejected with the paper liner separated from the tape.
- 24How is the print head cleaning cassette used?
- 25How to automatically identify tape installed in the printer. (P-touch Design&Print / Design&Print 2)
- 26Where can I download Brother iPrint&Label? (iPrint&Label)
- 27How can I check the print preview for a tape not currently inserted in the printer? (P-touch Design&Print / Design&Print 2)
- 28How can I connect my mobile device to the printer via Bluetooth®? (Brother iPrint&Label)
- 29The top and base layers of the laminated tape are misaligned.
- 30Why does the power turn off when I press the print key?
- 31I cannot use the Share Label function and get an error message "It failed to tag." (P-touch Design&Print for Android™/iOS)
- 32How many mobile devices can I connect to one printer via Bluetooth®?
- 33Can my printer use TZ/TZe tapes?
- 34How do I print multiple lines of text? (P-touch Design&Print)
- 35The fabric tape became detached after washing.
- 36When I print symbols, they are garbled or corrupted. (P-touch Design&Print)
- 37Can I use the app with my iPad? (iPrint&Label)
- 38The label does not cut well.
- 39Why doesn't my machine turn on when the Power button is pressed?
- 40How can I create a barcode label? (iPrint&Label)
- 41The tape got jammed or stuck in the printer.
- 42The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 43Power Supply
- 44I was using my mobile device and printer via Bluetooth®, but the connection was cut off. How do I connect the devices again?
- 45Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 46How do I set a tape cassette?
- 47What is the compatible barcode protocol? (iPrint&Label)
- 48Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 49When I run iPrint&Label, "Unconnected Printer" is displayed on my Android™ device.
- 50Why do stripes appear on my label?
