FAQs & Troubleshooting
Latest |
55 Results
- 122/03/2024What Android™ mobile application can I use?
- 222/03/2024How do I transfer label or slip templates?
- 319/02/2024When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 418/10/2023How to open the Devices and Printers window
- 518/10/2023How do I uninstall the printer driver?
- 618/10/2023How to identify your Operating System (OS) for Windows or Mac
- 718/10/2023Printing is not possible. (USB connection)
- 812/06/2023The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 912/06/2023How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 1012/06/2023How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 1112/06/2023The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 1212/06/2023Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 1312/06/2023What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 1412/06/2023What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 1512/06/2023How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 1612/06/2023How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 1712/06/2023My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 1812/06/2023How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 1912/06/2023How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 2012/06/2023How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 2112/06/2023The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 2212/06/2023The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 2312/06/2023The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 2412/04/2023Where can I find my Brother printer's serial number?
- 2518/04/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2631/03/2022How to delete the registry information and files related to the printer driver
- 2728/03/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 2828/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 2909/12/2021How do I transfer label templates with P-touch Transfer Express?
- 3008/10/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3127/07/2021How do I transfer templates or other data from the computer to the printer?
- 3227/11/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 3316/11/2020The AC adapter does not work.
- 3416/11/2020Is it possible to use a rubber stamp on the thermal paper?
- 3516/11/2020How long does it usually take to charge the battery?
- 3630/10/2020How do I print the inserted image maintaining its original size?
- 3715/10/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 3807/10/2020Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 3903/06/2020When I try to use the database function, an application error occurs.
- 4019/05/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 4118/05/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 4208/05/2020Are there any precautions needed when using thermal paper?
- 4321/04/2020The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 4406/04/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 4531/03/2020The printer will not turn on.
- 4631/03/2020Can I use my car cigarette lighter socket to charge the battery?
- 4730/03/2020What do the indicator lights on the printer mean?
- 4827/03/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 4907/10/2019When I try to print multiple pages via Bluetooth® from a Windows 8 computer, the print becomes garbled.
- 5004/10/2019I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.