FAQs & Troubleshooting
Popular |
59 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 3How do I transfer label or slip templates?
- 4When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 5How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 6P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 7How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 8Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 9Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 12How do I transfer label templates with P-touch Transfer Express?
- 13How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 14Printing is not possible. (USB connection)
- 15Where can I find my Brother printer's serial number?
- 16What Android™ mobile application can I use?
- 17How to open the Devices and Printers window
- 18How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 19What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 20My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 21How do I uninstall the printer driver?
- 22How to delete the registry information and files related to the printer driver
- 23How to identify your Operating System (OS) for Windows or Mac
- 24I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 25I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 26I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 27Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 28I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 29When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 30The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 31What do the indicator lights on the printer mean?
- 32How long does it usually take to charge the battery?
- 33The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 34I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 35How do I transfer templates or other data from the computer to the printer?
- 36How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 37How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 38Whenever I attempt to open Microsoft Word, Excel, or Outlook, a Security Warning window comes up and warns me that the macros may contain viruses. What should I do?
- 39My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 40I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 41What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 42How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 43How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 44I connected multiple printers of the same model to one computer but can only print from one of them.
- 45Error messages do not appear when using the USB connection of my printer.
- 46The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 47Can I use my car cigarette lighter socket to charge the battery?
- 48The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 49The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 50The printer will not turn on.