FAQs & Troubleshooting
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57 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2What do the indicator lights on the printer mean?
- 3What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 4Where can I find my Brother printer's serial number?
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6What Android™ mobile application can I use?
- 7How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 8How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 9How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 10How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 11When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 12I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 13How to open the Devices and Printers window
- 14P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 15I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 16The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 17Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 18Although the print command was sent to the MPrint printer, the printer does not print.
- 19I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 20(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 21Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 22(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 23How long does it usually take to charge the battery?
- 24The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 25The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 26How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 27I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 28(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 29I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 30How to delete the registry information and files related to the printer driver
- 31How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 32(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 33How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 34The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 35I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 36How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 37What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 38I connected multiple printers of the same model to one computer but can only print from one of them.
- 39The AC adapter does not work.
- 40My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 41How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 42The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 43Error messages do not appear when using the USB connection of my printer.
- 44The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 45Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 46How do I uninstall the printer driver?
- 47How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 48How to identify your Operating System (OS) for Windows or Mac
- 49Can I use my car cigarette lighter socket to charge the battery?
- 50The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?