FAQs & Troubleshooting
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41 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3Where can I find my Brother printer's serial number?
- 4Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 5P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 6What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 7How do I uninstall the printer driver?
- 8When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 9How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 10Printing is not possible. (USB connection)
- 11(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 12Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 13I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 14(Video) How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 15I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 16How to identify your Operating System (OS) for Windows or Mac
- 17Can I use my car cigarette lighter socket to charge the battery?
- 18I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 19(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 20I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 21How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 22How to open the Devices and Printers window
- 23The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 24The printer will not turn on.
- 25The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 26I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 27The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 28How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 29(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 30I connected multiple printers of the same model to one computer but can only print from one of them.
- 31How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 32Is it possible to use a rubber stamp on the thermal paper?
- 33How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 34I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 35Error messages do not appear when using the USB connection of my printer.
- 36Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 37What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 38How to delete the registry information and files related to the printer driver
- 39How long does it usually take to charge the battery?
- 40What do the indicator lights on the printer mean?
- 41Are there any precautions needed when using thermal paper?