FAQs & Troubleshooting
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208 Results
- 1I cannot print on a wireless (Wi-Fi) network (Windows)
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3(Video) Fill the ink tanks
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6(Video) Load Paper in the Multi‑purpose Tray (MP Tray)
- 7(Video) Load A4/Letter papers
- 8Print using only the black ink tank when the Color tanks have run out.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10(Video) Connect telephone line and power cords
- 11What is Brother iPrint&Scan?
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13Document Jam
- 14Printer Jam or Paper Jam
- 15I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 16My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 17Reset Your Machine
- 18(Video) How to Email Print
- 19Access Web Based Management
- 20Load Paper in the Multi‑purpose Tray (MP Tray)
- 21(Video) Set up your Brother machine
- 22Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 23Print a web page from iPrint&Scan when using an Android™ mobile device.
- 24The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 25Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 26Low Temperature
- 27Change the printer driver settings (Windows)
- 28Cannot Print XX or Print Unable XX
- 29The printer status is Offline or Paused.
- 30Ink Low
- 31Refill Ink
- 32Reset the Network Settings to Factory Default
- 33Print the Network Configuration Report
- 34How to use the PC-FAX.
- 35I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 36Brother iPrint&Scan cannot find my Brother machine (macOS)
- 37Other Problems
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Install the Brother iPrint&Scan application (for mobile device)
- 40Protect your Brother machine against unauthorised access over the network
- 41Delete print jobs from the print queue.
- 42Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 43Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 44Reduce Printing Noise
- 45What is Brother Web Connect?
- 46Discover the MAC address of the Brother network card
- 47When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 48What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 49Cover is Open
- 50What driver package format is supported by my Linux distribution?