FAQs & Troubleshooting
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153 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Set Telephone Line Compatibility for Interference and VoIP Systems
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Replace the Waste Toner Box
- 6Vertical colored streaks or bands appear on the page
- 7Enable the Brother machine's network interface.
- 8Install the Brother Mobile Connect application (for mobile device)
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10Unusable Device
- 11Uneven color density across the page
- 12Paper is Jammed Inside the Machine
- 13Cartridge Error
- 14Replace the Toner Cartridge
- 15Ghosting images
- 16Can I use non-Brother or third party supplies with the Brother machine?
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18What driver package format is supported by my Linux distribution?
- 19Check the remaining ink or toner level (Linux)
- 20Access Web Based Management
- 21Adjust color settings by using the custom setting in the printer driver (Windows only)
- 22The printer status is Offline or Paused.
- 23The color of your printouts is not what you expected
- 24Toner scatter or toner stain
- 25Reduce Toner Consumption
- 26I cannot print on a wireless (Wi-Fi) network (Mac)
- 27How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 28Protect your Brother machine against unauthorised access over the network
- 29Toner Error
- 30I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33Color offset
- 34Paper is Jammed in the 2-sided Tray
- 35Paper is Jammed in the Back of the Machine
- 36Replace the Drum Unit
- 37Add your Brother machine with AirPrint (macOS)
- 38I cannot print on a wireless (Wi-Fi) network (Windows)
- 39Change the printer driver settings (Windows)
- 40Correct the Color Printing
- 41Reset the Network Settings to the Factory Settings
- 42Print the Network Configuration Report
- 43What is the difference between the toner cartridge and the drum unit?
- 44Horizontal coloured lines appear on the page
- 45I cannot connect my machine to a Windows 11 computer via USB.
- 46Use Universal Print (Windows)
- 47I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 48I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 49Export an address book and import it to another machine
- 50I cannot print using my Brother machine on a wired network (Windows/macOS)