FAQs & Troubleshooting
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153 Results
- 1Paper is Jammed Inside the Machine
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Replace the Drum Unit
- 4Install the Brother Mobile Connect application (for mobile device)
- 5The color of your printouts is not what you expected
- 6Replace the Toner Cartridge
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Cannot Scan ##
- 9Replace the Waste Toner Box
- 10Paper is Jammed in the 2-sided Tray
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Drum !
- 13Use Universal Print (Windows)
- 14Too Many Trays
- 15Document Jam
- 16Out of Memory/Print Data Full
- 17Ghosting images
- 18Enable the Brother machine's network interface.
- 19Storage Full
- 20Can I print in monochrome if one of the color toners run out?
- 21Adjust color settings by using the custom setting in the printer driver (Windows only)
- 22Toner scatter or toner stain
- 23Wrong Toner Cartridge
- 24Media Type Mismatch or Media Mismatch
- 25Toner Low
- 26I cannot print full-page photos or images using Email Print.
- 27Set Telephone Line Compatibility for Interference and VoIP Systems
- 28I cannot print on a wireless (Wi-Fi) network (Windows)
- 29I cannot print on a wireless (Wi-Fi) network (Mac)
- 30My Brother machine could not be found over the network when I installed drivers on my computer.
- 31Cannot Print ##
- 32The printer status is Offline or Paused.
- 33Cannot Detect
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 35Color offset
- 36Uneven color density across the page
- 37Print the Network Configuration Report
- 38The scanning speed is slow when scanning from my machine. (Windows)
- 39What is the default password for my Brother machine?
- 40Condensation
- 41Toner Error
- 42Tray 2 Error / Tray 3 Error / Tray 4 Error
- 43No Toner
- 44Cooling Down
- 45Install the optional lower tray
- 46Paper is Jammed in the Back of the Machine
- 47Vertical colored streaks or bands appear on the page
- 48I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 49I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 50I cannot print using my Brother machine on a wired network (Windows/macOS)