FAQs & Troubleshooting
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374 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2(Video) Load A4/Letter paper
- 3What is Brother iPrint&Scan?
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8Scan Using Secure Function Lock 3.0
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10(Video) Set up your Brother machine
- 11I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 12White spots
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14The printer status is Offline or Paused.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Import a Certificate and Private Key
- 18(Video) Unpack your Brother machine
- 19(Video) Connect telephone line and power cords
- 20(Video) Load an Envelope (MP Tray)
- 21Setup a Brother machine on a wireless (Wi-Fi) network.
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Use voice mail on the same line as my Brother machine.
- 25Replace the Belt Unit
- 26Adjust the Machine's Volume
- 27Restrict changing machine settings for users.
- 28Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 29Reduce Printing Noise
- 30Paper is Jammed underneath the Paper Tray
- 31Paper is Jammed in the Paper Tray
- 32Ghost
- 33Vertical colored streaks or bands appear on the page
- 34Load Paper in the Paper Tray
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36My Brother machine turns off automatically or earlier than before.
- 37Add your Brother machine with AirPrint (macOS)
- 38Change Machine Settings to Print on Letterhead or Preprinted Paper Using the Paper Tray
- 39Customize the Home Screen for ease of use.
- 40Send or Receive an Email Securely Using SSL/TLS
- 41Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 42Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 43Replace Laser
- 44Document Jam
- 45Paper is Jammed Inside the Machine
- 46Replace Fuser
- 47The machine does not automatically enter Power Off mode.
- 48What is the recommended paper?
- 49I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 50Install the Tower Tray Unit.