FAQs & Troubleshooting
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293 Results
- 1What is the recommended paper?
- 2Load paper in the paper tray
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Jam 2-sided
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7What driver package format is supported by my Linux distribution?
- 8My Brother machine could not be found over the network when I installed drivers on my PC.
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10Registration or Registration failed.
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Jam MP Tray
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18Adjust color settings by using the custom setting in the printer driver
- 19Replace Fuser
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23Scan Unable xx
- 24Jam Rear
- 25Jam Inside
- 26Replace Drum
- 27Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 28I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 29I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 30Jam Tray 1 / Jam Tray 2
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32Printing/ Scanning with a mobile device
- 33Set up your Brother machine on a wireless network.
- 34The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 35Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 36Select Receive mode.
- 37Set the Brother machine to prevent public access to certain features
- 38What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 39Use voice mail on the same line as my Brother machine.
- 40Replace Belt
- 41Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 42Can I print from or scan to Android™ Smartphone?
- 43Tray 2 Error
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45Install the optional lower tray
- 46The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 47I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 48Replace Toner
- 49Turn the Toner Save Mode on or off.
- 50Colored streaks or bands down the page