FAQs & Troubleshooting
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291 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Curled or wavy
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Wrinkle
- 11Load paper in the paper tray
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14The color of your printouts is not what you expected
- 15What is Brother iPrint&Scan?
- 16Uneven density appears periodically across the page.
- 17What driver package format is supported by my Linux distribution?
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 20Can I print from or scan to Android™ Smartphone?
- 21Replace Laser
- 22Replace Belt
- 23Replace Fuser
- 24White streaks or bands down the page
- 25Colors are light or faint on the whole page
- 26Turn the Toner Save Mode on or off.
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Blank page or some colors are missing.
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30Use voice mail on the same line as my Brother machine.
- 31Adjust color settings by using the custom setting in the printer driver
- 32Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 33White spots or hollow print
- 34Colored streaks or bands down the page
- 35Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 36Replace WT Box
- 37Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 38Toner scatter or toner stain
- 39Ghost
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 44Poor fixing
- 45Replace PF Kit xx
- 46Scan from the Brother iPrint&Scan application using Windows Phone.
- 47Adjust the copy density and contrast
- 48Color misregistration
- 49Toner Low
- 50Jam Tray 1 / Jam Tray 2